Block · 10 hours ago
Implementation & Onboarding Project Manager
Bay Area, CA, United States of America
Full-time
Hybrid
Mid, Senior Level
$40.34/hr - $55.48/hr
4+ years expBlock is a company that builds technology to increase access to the global economy. They are seeking an Implementation & Onboarding Project Manager to manage the final stages of the sales funnel, drive onboarding processes for US merchants, and ensure effective resource allocation for successful project delivery.
Financial Services
Responsibilities
Manage the final stages of the sales funnel, working with US merchants to drive the deal through to activation and accelerate the onboarding process
Travel as part of the job (around 10%)
Drive world-class onboarding and implementation experiences for Square’s sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible
Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes
Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success
Master Square’s platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject-matter expert
Lead high-impact, multi-merchant projects with competing priorities, ensuring effective resource allocation and timely delivery
Create and maintain engaging training materials for both internal teams and external partners
Execute accurate data entry and migration tasks for select sellers as part of the onboarding process
Remote merchant work: virtual consultation calls and training, advising on hardware/software/operations, staff training, menu building, and hardware installation
Occasional onsite merchant work, including training and hardware install
Data Entry: configure customer account, optimize menu setup, and other data entry tasks involved in getting a merchant onboard
Qualification
Required
4-5+ years of experience in a customer facing role, preferably in software implementation, support, sales/account management or customer success
An infectiously positive attitude, as well as a desire to perform at a high level on a continuous basis, and uplift the team around you
Bias for action; performance driven with the confidence to operate independently
Ability to thrive within ambiguity and operate independently
Ability to drive and manage multiple cross-functional initiatives simultaneously; strong time management, and excellent written & verbal communication skills
Proven track record of success in delivering multiple complex projects in the technology industry while partnering with external and internal clients to attain deliverables
An ability to learn quickly as new products and organisational changes are released
Previous Project Management experience is expected
Preferred
BA/BS degree, preferably
Experience in the POS, Payments or Tech industries is a plus
Experience in hardware installation and network configuration is a plus
Benefits
Healthcare coverage
Retirement Plans
Work from home flexibility
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
Amrita Ahuja
Chief Financial Officer
Lookman Olusanya
CFO, Square
Recent News
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2024-11-14
Business Journals
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2024-03-08
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