BAL · 8 hours ago
Technical Support Engineer
Richardson, TX
Full-time
Onsite
Mid Level
4+ years expBAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. They are seeking a Technical Support Engineer who will provide first-line support for all internal and external issues, document trouble calls, and assist with IT improvement projects.
ConsultingCustomer ServiceInformation TechnologyLaw EnforcementLegal
Responsibilities
Provide support to users on PC hardware, software, and telephone issues
Identify, research, and resolve technical problems following general guidelines. Offer solutions and recommend training for recurring problems
Document trouble calls and enter solutions into a service desk system. Prioritize, track and monitor problems to ensure timely resolution
Perform account/machine setups and decommissions
Perform additional asset setup/configuration and account administration duties
Project team member on large scale system/hardware upgrades
Maintain IT hardware and software inventory
Perform daily systems checks
Responsible for selected IT improvement projects and participates in others
Other duties as assigned
Qualification
Required
Requires a bachelor's degree in a related area or a combination of relevant certifications and job experience
At least 4 years' experience in PC Support/Help Desk field
Experience with PC hardware and peripherals a must
Strong knowledge of Microsoft Windows 7, 10 and the Microsoft Office 2010,2016 Suite of applications
Knowledge with O365 cloud base email system
Knowledge of Windows 2003/2008 Server Enterprise Edition and Active Directory processes
Knowledge with VPN and RSA solutions
Knowledge of commonly-used concepts, practices, and procedures for resolving hardware and software related issues
General Server/network troubleshooting skills
Excellent interpersonal, communication (both oral and written), and problem-solving skills
Familiarity of workstation imaging
Strong troubleshooting ability
Excellent verbal and written communications skills
Preferred
Experience with network/server fundamentals a plus
Experience with phone systems administration a plus
Experience at a law firm helpdesk is a plus
Benefits
Medical
Dental
Vision
Disability
Life insurance
Sick time
Unlimited vacation
401(k) with company match
Company
BAL
BAL is a corporate immigration law firm that delivers consulting services for organizations.
1001-5000 employees
H1B Sponsorship
BAL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (6)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeremy Fudge
CEO
Recent News
2026-01-06
2025-10-02
PR Newswire UK
2025-06-02
Company data provided by crunchbase