Emory University · 3 weeks ago
Senior Network Services Technician - OIT
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
2+ years expEmory University is a leading research university that fosters excellence and attracts world-class talent. They are seeking a Senior Network Services Technician to install, activate, and repair campus voice, data, and wireless services while ensuring service levels and safety are maintained.
E-LearningEducationHealth Care
Responsibilities
Installs, activates and repairs campus voice, data and wireless services
Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service
Installs communications wiring and labels and performs testing in accordance with internal IT and Industry standards
Interacts with Coordinators and customers to clarify work details and to troubleshoot issues
Interacts with Switch Technicians and Data Engineers to resolve issues with installs, repairs and port assignments
Utilizes automated tracking and management tools (e.g., MySoft, etc.) to update status, report details and to complete work assignments
Interacts with Operations Center staff to resolve network issues and service interruptions
Interacts with customers to determine needs and issues
Provides equipment demonstrations to explain operations
Maintains on-call status to ensure 24 x 7 coverage and to respond to emergencies
Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility
Performs on-site customer walk-throughs to assist with developing effective WOs
Prepares for moves to coordinate equipment needs, clarify instructions and gather resources (e.g., department staff, etc.)
Moves communications services to provide existing service levels at new locations
Establishes new voice and data connections to provide customers with new service
Interacts with Coordinators to update and change WO instructions
Conducts wiring installs to provide connections from communications closets to the workspace
Inspects communications closets to ensure security, safety and cleanliness
Evaluates communications closet configurations to recommend data switch port upgrades
Maintains FS vehicles to ensure safety and operability
Maintains campus emergency and elevator phones to ensure service levels and safety
Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands
Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements
Applies accurate prices for work performed to WOs to ensure proper billing
Closes out trouble tickets to verify issues have been corrected
Performs other related duties as required
Qualification
Required
A high school diploma and two years of relevant IT experience, OR an equivalent combination of education, training, and/or experience
Building Industry Consulting Services, Int'l minimum level 1
Ability to lift up to 50lbs
Ability to bend, stoop, and twist
Valid Georgia driver's license and an insurable driving record
Company
Emory University
Emory University is an institute of higher learning and a private research university.
10001+ employees
H1B Sponsorship
Emory University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (417)
2024 (370)
2023 (308)
2022 (266)
2021 (164)
2020 (162)
Funding
Current Stage
Late StageTotal Funding
$719.87MKey Investors
GettyNational Institutes of HealthHyundai Hope On Wheels
2025-08-20Grant· $0.28M
2024-11-13Grant· $15M
2024-08-28Grant· $0.4M
Leadership Team
Claire E Sterk
President Emerita and Charles Howard Candler Professor of Public Health
Gregory Fenves
Chancellor
Recent News
News-Medical.Net
2025-11-23
Genetic Engineering News
2025-11-06
Company data provided by crunchbase