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griddable.io · 1 day ago

Director, Forward Deployed Engineering (Public Sector)

New York, NY

Full-time

Hybrid

Director/Executive

7+ years exp

Griddable.io is seeking a highly experienced and strategic Director of Forward Deployment Engineering. This role is critical for driving the success of the PubSec segment within the Agentforce Momentum program, leading a team to ensure customer outcomes and operational excellence.

AnalyticsBig DataCloud Data ServicesData IntegrationInformation TechnologySaaSSoftware

Responsibilities

Lead a High-Performing Team: Recruit, mentor, and develop a team of Forward Deployed Engineers (FDEs) and Deployment Strategists, fostering their technical excellence and career growth. You'll be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success

Ensure Operational Excellence: Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You'll create an inclusive and psychologically safe environment for your team

Maintain Technical Authority: Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends

Guide Implementations: Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices

Drive Customer Adoption & Success: Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption

Manage Portfolio Performance: Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals

Strategic Alignment: Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes

Qualification

Salesforce ImplementationAI IntegrationTechnical LeadershipCustomer-Facing DeploymentSalesforce CertificationsPublic Sector ExperienceCommunication SkillsProblem-Solving MindsetTeam Management

Required

7-10+ years of progressive experience in technical leadership roles within SaaS or enterprise software companies, with a strong focus on customer-facing deployment or professional services

Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands-on experience in Salesforce implementation and AI integration

Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of an organization (technical and executive)

Demonstrated ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and adapting to change. Resourcefulness, flexibility, and a 'get-it-done' demeanor are essential

Public Sector (Federal, State, Local, Education, Nonprofit)

Preferred

Experience with Salesforce Data Cloud and/or Agentforce platform

Experience building and deploying Agentforce agents or Einstein Bots

Familiarity with prompt engineering, LLM integration, and AI governance practices

Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud)

Company

griddable.io

Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).

Founded in 2016

San Jose, California, USA

11-50 employees