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griddable.io · 9 hours ago

Customer Success Senior Manager Life Sciences

United States

Full-time

Remote

Senior Level

7+ years exp

Griddable.io is focused on delivering enterprise support for Salesforce customers, particularly in the Life Sciences sector. The Customer Success Senior Manager will serve as a trusted advisor, helping customers maximize their Salesforce investment and ensuring alignment with their business priorities.

AnalyticsBig DataCloud Data ServicesData IntegrationInformation TechnologySaaSSoftware

Responsibilities

Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers

May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos)

Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature

Single point of customer accountability building and maintaining strong, trusted relationships

Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts

Qualification

Salesforce platform knowledgeCustomer Success expertiseConsultative skillsSaaS platform experienceSolutions ArchitectureSalesforce certificationsExecutive-level communicationHandling objectionsInterpersonal skillsPresentation skills

Required

Experienced professional with 7+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture

Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles

Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers

Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level

Ability to facilitate difficult discussions and be adept at handling objections

Preferred

Experience with Salesforce Sales, Service, Health Clouds and/or a competing Core or HLS Industry technology

Salesforce product certifications are a plus (Agentforce Specialist, Administrator, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud, Advanced Administrator, Platform App Builder)

Knowledge of Salesforce products and features, capabilities, best use, and how to deploy

Experience working with Enterprise-level customers

Company

griddable.io

Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).

Founded in 2016

San Jose, California, USA

11-50 employees