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Mohawk Valley Health System · 2 months ago

RN Supervisor Case Management - Full Time - Days

UTICA, NY

Full-time

Onsite

Mid, Senior Level

$80K/yr - $128K/yr

4+ years exp

Mohawk Valley Health System is seeking a Supervisor Case Management to oversee the case management staff and ensure quality care for members. The role involves coordinating daily operations, providing education and training, and ensuring compliance with regulatory requirements while delivering empathetic patient-centered care.

Health CareHospital

Responsibilities

Coordinates the daily work within the Case Management function. Relays and distributes work assignments and monitors work for quality and completeness

Ensures that the Case Management team works effectively and efficiently with the interdisciplinary health care team to meet patient, departmental and organizational goals

Provides education and training to assist with the day to day operation of the Case Management department

Assists with identifying over-utilization of services and reports trends to Case Management leadership

Ensures that the Case Management team adheres to Conditions of Participation and all regulatory requirements that impact patient rights

Practices in accordance with New York State Practice Act and applicable regulatory standards

Engages in quality improvement initiatives including continuing education, participation in system wide and unit specific teams, identifying nursing practice areas for quality improvement and safe outcomes; maintains a cooperative relationship among the health care team by communicating information; responding to requests; building rapport; participating in team problem solving

Provides service excellence to patients and their families/visitors that meets or exceeds patient expectations through offering empathetic and compassionate patient-centered care; professionally manage patients, families and care givers as needed and concerns using positive service recovery methods; Responds to patient/family requests and makes active referrals to subject matter expert/decision maker who can fulfill patient requests; Provide culturally sensitive care

With leadership and Human Resources guidance, provides input to or makes recommendations on employee hires, performance reviews, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. Resolves grievances and other staff problems in a fair, timely and consistent manner also in conjunction with HR

Ensures understanding and compliance with all MVHS policies and procedures and regulations

Performs related duties as assigned