Rivian · 6 days ago
Field Sales Advisor IV
Nashville, TN
Full-time
Onsite
Mid Level
4+ years expRivian is on a mission to keep the world adventurous forever, focusing on emissions-free Electric Adventure Vehicles. The Field Sales Advisor IV will build relationships with prospective customers, manage the customer relationship from lead qualification to close, and ensure a personalized purchase experience throughout the sales process.
AutomotiveElectric VehicleManufacturingTransportation
Responsibilities
Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS
Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture
Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction
Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian
Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service
Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals
Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community
Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement
Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase
Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust
Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps
Support and motivate fellow team members by providing clear direction and feedback
Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams
Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity
Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance
Take on additional projects, duties and assignments as required and/or by request from sales leadership
Qualification
Required
At least 21 years of age
High School Diploma or GED required
Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment
Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes
Strong communication and collaboration skills (written and verbal)
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
Ability and willingness to travel as needed to support events, new market launches, etc
Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) or Google Workspace with the ability to learn new tools quickly
Comfortable operating large, high performance vehicles and conducting demo drives with customers
Ability to work effectively both in a team and independently
Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring
Ability to obtain and maintain local sales licenses if applicable in your state/province
Preferred
4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus)
Experience using CRM systems (Salesforce preferred)
Company
Rivian
Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility.
10001+ employees
H1B Sponsorship
Rivian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (70)
2023 (54)
2022 (79)
2021 (21)
Funding
Current Stage
Public CompanyTotal Funding
$21.93BKey Investors
Volkswagen GroupUS Department of EnergyIllinois Department of Commerce & Economic Opportunity
2025-06-30Post Ipo Equity· $1B
2024-11-25Post Ipo Debt· $6.6B
2024-05-02Grant· $827M
Leadership Team
Robert Scaringe
Chief Executive Officer
Claire McDonough
Chief Financial Officer
Recent News
2026-01-14
Benzinga.com
2026-01-13
The Motley Fool
2026-01-13
Company data provided by crunchbase