CNA Insurance · 21 hours ago
Sr. Product Owner – Insurance Operations
Chicago, IL
Full-time
Hybrid
Senior Level
$72K/yr - $141K/yr
5+ years expCNA Insurance is seeking an Insurance Operations Senior Product Owner who can drive transformative operational initiatives and deliver business value through innovative solutions. In this role, you will lead strategic initiatives within the product vision, translate business requirements into clear technology requirements, and ensure alignment between business objectives and technology strategies.
FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management
Responsibilities
Leads cross-functional coordination to ensure that people, processes, and communications are fully aligned for seamless technology transitions
Develops and executes comprehensive operational readiness and change management plans, including stakeholder engagement, process impact assessments, communication strategies, and adoption planning. Proactively identifies gaps or risks across teams and drives quick resolution
Leads operational initiatives of medium to large complexity to transform end to end Underwriting and Operational processes, ensuring business needs are translated into clear requirements and that teams remain aligned on scope, priorities, and delivery outcomes. May lead additional programs outside core product work to support evolving organizational needs
Owns and prioritizes operational workstreams, ensuring that activities, decisions, and deliverables align with broader business goals. Defines success criteria, validates outcomes with stakeholders, and ensures that outputs reflect desired value and operational impact
Serves as a leader in continuous improvement, facilitating structured Agile sessions to analyze current-state processes, identify inefficiencies, and recommend improvements. Cultivates a culture of constructive challenge, experimentation, and learning to elevate team performance and operational maturity
Leads planning and refinement activities to ensure work is clearly defined, aligned to business value, and decomposed into actionable steps. Partners with technical and business teams to assess feasibility, dependencies, and capacity needs across functions
Integrates customer and user insights into operational planning and execution, ensuring processes, workflows, and deliverables reflect real-world usage and drive measurable improvements in experience and outcomes
Analyzes operational metrics and feedback loops to identify trends, inefficiencies, or opportunities. Recommends process & technology enhancements that increase effectiveness, and support business scalability
Inspire and motivate cross-functional teams where the members constructively challenge each other, have a sense of ownership, and advocate for the right long-term decision making. Builds a trusting and safe environment within the team, customers, and other stakeholders
Collaborates with leaders across Product, Operations, and other business areas to ensure prioritization and execution remain aligned to strategic goals, enterprise value, and program objectives
May perform additional duties as assigned
Qualification
Required
Bachelor's degree or equivalent work experience
Typically a minimum of five years as a Product Owner or equivalent role in an Operations or Underwriting environment
Experience with insurance or finance based products in an Operations or Underwriting environment
Successful track record with Agile methodologies
Strong executor, proven across complex initiatives
Champion for the adoption of new operational insurance technologies and methodologies
Ability to build and maintain collaborative relationships with stakeholders
Highly collaborative with good conflict resolutions skills
Proven ability to enact change quickly in business operations
Willingness to develop Agile team members by inspiring, encouraging and providing constructive feedback
Solid leadership skill
Proven ability to work directly with Product Management, business stakeholders and technical/product teams
Domain knowledge of solutions being developed
Preferred
Familiarity with tools such as Power Automate, Mendix, and Copilot
Experience with Guidewire or similar insurance platforms
Experience with low-code and no-code platforms
Experience with AI-driven solutions
Applicable certifications preferred (e.g. SAFe PO/PM, CSPO or PSPO)
Benefits
CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
Company
CNA Insurance
CNA is one of the largest U.S. commercial property and casualty insurance companies.
5001-10000 employees
H1B Sponsorship
CNA Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (32)
2023 (25)
2022 (43)
2021 (32)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$0.88M2016-09-12Post Ipo Equity· $0.88M
1978-01-13IPO
Leadership Team
Luke Mellors
Vice President, Technology
Daniel Franzetti
Chief Administrative Officer
Recent News
2026-01-20
2025-11-03
Company data provided by crunchbase