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F2Onsite · 1 week ago

Senior Deskside Technician

New York, NY

Contract

Onsite

Mid, Senior Level

4+ years exp

F2Onsite is seeking a Senior Deskside Technician / Technical Services Support Analyst to provide onsite technical support in a high-profile retail environment. This role involves managing infrastructure technologies, supporting automated inventory systems, and ensuring effective service delivery while collaborating with internal and external teams.

Cyber SecurityDeliveryInformation TechnologyPoint of SaleProject Management

Growth Opportunities

Responsibilities

Manage delivery, support, and lifecycle management of infrastructure technologies, including:

Point of Sale (POS) systems

Endpoint devices (PCs, Macs, mobile devices, printers, telephones)

Software deployment, updates, and maintenance

Support new technologies, applications, and processes as they are introduced

Provide hands-on technical support for automated inventory management systems in coordination with remote vendors

Develop detailed operational guides, work instructions, and technical documentation to internalize support

Perform routine system checks and provide daily/weekly status reporting

Fulfill and manage hardware requests, including:

PCs and laptops

Printers

POS and payment devices

Perform installations directly or coordinate deployments with vendors

Identify gaps in processes and knowledge base documentation

Partner with IT and Operations to develop documentation that supports issue prevention and knowledge sharing

Coordinate and support training for new and existing employees

Manage relationships with internal teams and external partners

Proactively follow up on incidents to ensure resolution within agreed SLAs

Support incident, problem, and change management activities

Qualification

Point of Sale (POS) systemsWindows 10 & 11Microsoft 365 toolsActive DirectoryCommand-line experienceAutomated systems supportAnalytical abilitiesMultitasking abilitiesBusiness partnership skillsTechnical credibilitySoftware management experienceVideo conferencing technologiesNetworking experiencePLC operations awarenessHMI panels experienceCommunication skillsProblem-solving abilities