Agilent Technologies · 22 hours ago
Field Service Engineer
Trenton, NJ
Full-time
Hybrid
Mid Level
$30.87/hr - $48.23/hrAgilent Technologies inspires and supports discoveries that advance the quality of life. As a Field Service Engineer, you will support Agilent’s Molecular Diagnostic and Automation systems, ensuring optimal instrument performance and customer satisfaction through technical expertise and problem-solving skills.
BiotechnologyHealth CareHealth DiagnosticsLife SciencePharmaceutical
Responsibilities
Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
Optimize system configurations and troubleshoot performance issues
Deliver preventive maintenance, upgrades, and emergency repairs
Respond promptly to service requests and proactively communicate with customers throughout the service process
Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
Collaborate with managers and sales teams to align service delivery with customer expectations
Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
Document service activities, time, and expenses accurately in SAP and other systems
Train customers and fellow engineers on equipment operation and maintenance
Support complaint handling and quality systems as required
Qualification
Required
A bachelor's degree in a science or engineering discipline—such as chemistry, analytical sciences, biomedical engineering—or equivalent education and experience
Candidates with experience in a similar position or experience as an end-user of the biological instrumentation are a plus
Experience with troubleshooting and problem-solving
Experience with Agilent solutions is desired but not essential
Verbal and written communication is clear, respectful, and timely
You have a valid driver's license
Enjoy traveling and visiting customers, including some overnight travel as needed
Benefits
Eligibility for bonus
Stock
Benefits
Option to work remotely
Choice of company car or reimbursement for personal vehicle usage
Company
Agilent Technologies
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
Founded in 1999
10001+ employees
H1B Sponsorship
Agilent Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (56)
2023 (58)
2022 (70)
2021 (64)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$500M2019-09-05Post Ipo Debt· $500M
1999-11-26IPO
Leadership Team
Mike McMullen
CEO and President
Padraig McDonnell
President and CEO
Recent News
Research & Development World
2026-01-09
News-Medical.Net
2025-12-24
Company data provided by crunchbase