LanceSoft, Inc. · 4 months ago
Senior Support Engineer, SAP
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expLanceSoft, Inc. is seeking a Senior Support Engineer specializing in SAP GTS - Global Trade Management to provide exceptional remote-based support for mission-critical SAP applications. The role involves troubleshooting and supporting various Client Architectures while delivering high-quality customer experiences.
Information Technology
Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
Work closely with customers on as needed basis to understand their issues and provide deliver resolutions with consistently high quality customer experience
Provide remote-based functional support for SAP GTS, including support for client customizations
Provide best practices advice
Develop application break fixes for critical product defects
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Qualification
Required
10yrs SAP exp
Bachelor Degree in Computer Science or related field or equivalent experience
10+ years relevant experience in SAP GTS - Global Trade Management configuration, installation and administration
A track record of successful roles in several implementation or upgrade projects
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application functionality, tables and relationships
Deep knowledge of SAP customization/extension methodologies
Excellent interpersonal, presentation and communication skills – verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home based office in a virtual environment
Preferred
A consulting background, while not mandatory, would be useful
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase