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Memorial Health · 3 weeks ago

Front Lobby Receptionist

Decatur, IL

Part-time

Onsite

New Grad, Entry Level

$15.50/hr - $21.44/hr

Memorial Health is seeking a Front Lobby Receptionist for Decatur Memorial Hospital. The role involves greeting visitors and patients, answering telephone inquiries, and maintaining the front desk area in an orderly manner.

EducationHealth CareHealth DiagnosticsHospitalMedicalNon ProfitPrimary and Urgent CareWellness

Growth Opportunities

Responsibilities

Greets employees, patients and other visitors to department, answering questions, providing and assisting with directions, and making appropriate referrals

Answers telephone, taking messages, providing information or forwarding calls

Maintains front desk area in neat and orderly manner

Processes department mail

Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions

Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods

Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts

Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively

Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information

Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations

Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals

Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations

Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees

Qualification

Clerical knowledgeCustomer serviceSpeech clarityTime managementAttendancePunctualityCooperationJob knowledgeJudgmentQualityQuantitySupervisionAdaptabilityCommunicationProblem solvingConcentration

Required

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology

Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Talking to others to convey information effectively

Communicating effectively in writing as appropriate for the needs of the audience

Managing one's own time

The ability to speak clearly so others can understand you

Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals

Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations

Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees