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Bridgewell · 1 day ago

Program Manager, Johnson Street - Department 251

Lynn, MA, USA, 01902

Full-time

Onsite

Senior Level

5+ years exp

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. The Program Manager oversees the daily operation of a 28-bed in-patient Women's Recovery Program, ensuring all programmatic responsibilities are met and performance standards are upheld.

Health CareOutpatient CarePersonal DevelopmentPersonal Health

Responsibilities

The Program Manager is responsible for the daily operations of the program, to ensure that performance standards are upheld and that all individuals and staff are working following agency requirements, mission, goals, and principles

Monitor and oversee the daily schedule of the staff and individuals

Together with the Clinical Director, develop a curriculum to foster the growth and independence of the individuals

Lead groups and train staff in groups as applicable to the curriculum

Develop outcomes to measure the efficiency of groups and the effectiveness of facilitators

Provide leadership to all staff by creating a positive work climate and creating a cohesive team environment

Promote the professional growth of all staff through coaching, mentoring, and continuous training

Ensure ongoing system for measuring quality of services and compliance with DPH regulations and Bridgewell policies and procedures

The Program manager assumes the supervisory responsibility of the program and staff in the absence of the Clinical Director

Ensure that services are maintained according to DPH, BSAS, CARF, and all applicable regulatory standards

Ensure compliance with program budgets through consistent monitoring of financial analysis and various reports

Build and maintain positive relationships with funding sources, community groups, families, and other service providers

Provide coverage to individuals as needed

Participate/manage after-hours on-call rotation

Maintain core training certifications

Knowledgeable in the areas of; Addiction, Trauma Informed Care, and Medication Management

Other duties as assigned

Qualification

Addiction knowledgeTrauma Informed CareMedication ManagementIndividual counselingGroup counselingStaff managementOrganizational skillsCrisis responseRecord keepingComputer proficiencyVerbal communicationWritten communicationPresentation skillsProblem-solving skillsRelationship building

Required

Bachelor's degree in a related field

Individual and group counseling experience required

Minimum of five years experience working with people who suffer from the Disease of Addiction or psychiatric disabilities, three years supervisory/administrative capacity

Excellent verbal and written skills, as well as presentation skills

Excellent organizational and problem-solving skills

Demonstrated ability to effectively manage staff

Demonstrated ability to foster positive relationships

Demonstrated computer proficiency

Ability to maintain records accurately and thoroughly

Capable of responding to crisis

Have the ability to recognize client body language and gestured cues

Have the ability to hear and differentiate tone, modulations, and escalation of voice, to identify and monitor escalated behaviors and to maintain a safe environment

Ability to communicate with emergency services (i.e. Ambulance, fire, and police)