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Arena · 22 hours ago

IT Support Specialist

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

$50K/yr - $58K/yr

2+ years exp

Reproductive Freedom for All is a national membership organization focused on advocating for reproductive freedom. The IT Support Specialist will support the Senior Director of IT and Operations by managing and supporting technological activities to ensure effective use of technology in achieving the organization's goals.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Ensures support for Reproductive Freedom for All staff in troubleshooting and correcting technology problems

Assists in managing the installation of all technology, electronics and telecommunications systems with vendors at Reproductive Freedom for All offices

Supports the Director in the daily operations of the organization, including physical office space

In collaboration with the Director, implements and maintains strategic goals for enterprise-wide processes to promote efficiency and effectiveness

Assists the Director in conducting research into potentially useful technology and telecommunication applications and programs for both current and future use

Assists the Director with ensuring technology vendors and provider invoices are paid timely

Inform staff of key technologies through training and application

Assists the Director in developing innovative resources and tools to extend the benefits of Reproductive Freedom for All’s use of technology

Assists the Director in maintaining IT Policy and ensuring network and cyber security including, but not limited to, identifying and maintaining best practices, supporting staff through training and updates, investigating cybersecurity incidents, etc

Prepare written materials including 'How to' documentation, instructions, directions, and trainings/walkthroughs for Reproductive Freedom for All staff

Assists with implementing all technology and telecommunication policies

Collaborates with the Director on developing, preparing, and implementing the annual IT & Operations budget

In collaboration with the Director, supports IT and infrastructure requests from the General Counsel & COO as needed

In collaboration with the Director and General Counsel & COO, strategizes on the development of org-wide policies and supports the implementation and consistent application of said policies

Other duties consistent with the duties and qualifications outlined herein may be assigned

Qualification

Information technology experienceNetwork administrationTroubleshooting skillsMacOSWindows supportGoogle WorkspaceMobile Device ManagementCustomer service approachCultural competencyInterpersonal skillsCommunication skills

Required

At least two to three years' experience working in the information technology field, preferably at a small-medium sized business or non-profit organization, or Bachelor's degree in information technology or related field

Demonstrated expertise in communications and information technology, to include hardware, software, and electronic equipment; and local area network administration

Solid technical knowledge with ability to troubleshoot, including remote support for both macOS and Windows operating systems

Strong interpersonal skills, and the ability to collaborate with internal and external stakeholders

Demonstrated ability to communicate clearly and effectively and to share technological information in an easily understandable way

Knowledge of troubleshooting issues with macOS and Windows 11

Knowledge of Mobile Device Management (MDM) frameworks

Experience with Google Workspace, Zoom (both video conferencing and VoIP phone), and Slack

Experience with Google Drive; individual drive and Shared Drive permissions

Experience in and desire to work with individuals of different backgrounds, and support for a workforce that values diversity, equity, and inclusion

Cultural competency and an appreciation for diverse thought and ideas

Ability to set priorities, coordinate multiple projects, manage details, and work effectively

Demonstrated ability to train staff on IT systems

Appreciation for and commitment to a customer service approach

Clear understanding of, and commitment to, Reproductive Freedom for All's mission, values, and goals

Preferred

Experience working with nonprofits preferred, ideally with background in the reproductive rights, environmental or social justice communities

Experience with cloud-based IdP and MDM providers with compatibility for Apple MDM and Windows MDM

Experience with any of these systems is a plus: JumpCloud, Monday, Cisco security products (Meraki, Umbrella, Secure Endpoint EDR & XDR), Envoy, Sage Intaact, Cloudflare, 1Password, Zoom, Slack

Helpdesk-type troubleshooting user issues

Company

Arena

Arena brings together, trains, and supports the next generation of candidates and campaign workers.

Founded in 2017

New York, New York, USA

2-10 employees

https://arena.run/

H1B Sponsorship

Arena has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (5)

2023 (1)

2022 (4)

2021 (6)

2020 (2)