Field Services Tech II jobs in United States
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Compucom · 4 days ago

Field Services Tech II

positionRaleigh, NC
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Compucom is seeking a Field Service Technician to provide exceptional technical support for a national home improvement retail client. The role involves troubleshooting IT issues, managing customer relationships, and ensuring quality service delivery while traveling within a designated area.

Data CenterHardwareInformation TechnologyInfrastructureOutsourcingSecuritySoftware
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H1B Sponsor Likelynote

Responsibilities

Exceptional Customer Service and relationship building competence
Travel within a radius of 25 to 100+ miles daily in a specific route
Understand AC/DC and backup power concepts
Excellent time management and reporting skill
Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
Manage triage, troubleshooting and resolution to client scope on IT equipment
Occasionally works at heights of 20’ to 25’, lift equipment training provided
Document efforts, issues and resolutions, close cases/tickets daily
Experience desired in copper and fiber cabling and various terminating connectors
Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding
Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
Able to lift 25lbs

Qualification

IT technical supportA+ CompTIA certificationNet+ CompTIA certificationAC/DC conceptsCopperFiber cablingCustomer serviceOperating systemsTroubleshootingTime managementCommunication skills

Required

Exceptional Customer Service and relationship building competence
Travel within a radius of 25 to 100+ miles daily in a specific route
Understand AC/DC and backup power concepts
Excellent time management and reporting skill
Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
Manage triage, troubleshooting and resolution to client scope on IT equipment
Occasionally works at heights of 20' to 25', lift equipment training provided
Document efforts, issues and resolutions, close cases/tickets daily
Experience desired in copper and fiber cabling and various terminating connectors
Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client's level of understanding
Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
Able to lift 25lbs

Preferred

One-year IT technical support experience
A+ CompTIA certification required
Net+ CompTIA certification is a plus

Company

Compucom

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CompuCom is a provider of information technology solutions for businesses.
dateFounded in 1987
location
Plano, Texas, USA
people-size5001-10000 employees
web-link
http://www.compucom.com

H1B Sponsorship

Compucom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-01-03Acquired

Leadership Team

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Kevin Shank
Chief Executive Officer
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S
Sy Inwentarz
Vice President, End User Computing Solutions
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Recent News

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2025-04-09
Company data provided by crunchbase