Rivian · 4 days ago
Assistant Manager, Inside Sales
Normal, IL
Full-time
Onsite
Mid Level
$71K/yr - $89K/yr
4+ years expRivian is on a mission to keep the world adventurous forever, and they are seeking a proven results-oriented leader for the role of Assistant Manager, Inside Sales. This position involves overseeing customer inbound activities, driving accountability for team performance, and ensuring that performance goals are met while implementing Rivian’s brand culture.
AutomotiveElectric VehicleManufacturingTransportation
Responsibilities
Execute sales strategies to achieve revenue targets and market share growth
Establish and monitor key performance indicators (KPIs) to evaluate sales team performance and identify areas for improvement
Provide leadership and guidance to the inside sales team, fostering a culture of high performance, accountability, and continuous improvement
Clearly and consistently communicate goals to your teams, linking these goals to customer satisfaction, revenue generation and employee performance
Collaborate with cross-functional teams to understand customer preferences, market demands, and inventory management
Ensure a high level of customer satisfaction through effective communication, product knowledge, and sales support
Implement and enforce disciplined sales cycle processes to ensure consistency and efficiency
Continuously seek opportunities to enhance operational efficiency and cost-effectiveness
Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business
Export Rivian’s culture and values to our teams and customers, and ensure they are reflected in our operations and team members
Collaborate with leadership on goals, process improvements, and daily operations
Lead the implementation of processes that allow associates to seamlessly support inbound customers and move a customer through the sales funnel with the help of the digital commerce platform and CRM tools
Support various special events and new site openings across the commercial organization as needed
Take on additional projects, duties and assignments as required and/or by request from the sales leadership
Qualification
Required
4+ years of experience in customer service and or sales; 1+ leadership in a call center environment
Call center, sales, hospitality or similar fields highly preferred; Direct-to-Consumer business model a plus
EV Automotive customer service or sales experience is a bonus
Proven ability to lead and develop a team of employees
Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 25% based on business needs
Extensive experience with P&L, POS and CRM software
Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management
Ability to obtain and maintain local sales licenses if applicable in your state
Strong analytical skills and proficiency in utilizing sales data and metrics
Results-driven with a focus on achieving and exceeding sales targets
Excellent written and verbal language skills in English, additional languages a plus
An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity
Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment. Outstanding verbal and written communication required
Skilled use of project management tools and well versed in memo and presentation building
The schedule for this Normal, IL based team is projected to be 8:30am-5pm CST, Sunday through Thursday. Applicants are required to be open to working any day of the week, including Saturday and Sunday, as the projected schedule is subject to change in the future
Benefits
Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.
Full Time Employee coverage is effective on the first day of employment.
Company
Rivian
Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility.
10001+ employees
H1B Sponsorship
Rivian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (70)
2023 (54)
2022 (79)
2021 (21)
Funding
Current Stage
Public CompanyTotal Funding
$21.93BKey Investors
Volkswagen GroupUS Department of EnergyIllinois Department of Commerce & Economic Opportunity
2025-06-30Post Ipo Equity· $1B
2024-11-25Post Ipo Debt· $6.6B
2024-05-02Grant· $827M
Leadership Team
Robert Scaringe
Chief Executive Officer
Claire McDonough
Chief Financial Officer
Recent News
Benzinga.com
2026-01-13
The Motley Fool
2026-01-13
Morningstar.com
2026-01-12
Company data provided by crunchbase