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First Horizon Bank · 21 hours ago

Banking Center Operations Coordinator

Greensboro, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

First Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Banking Center Operations Coordinator provides supervision and support to tellers, ensuring compliance with policies and delivering excellent customer service while managing center operations and risk.

BankingFinanceFinancial ServicesRisk Management

H1B Sponsor Likely

Responsibilities

Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy

Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors

Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team

Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures

Mitigate the bank’s risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention

Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics

Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions

Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing

Control the inventory of cash, Official Checks and Personal Money Orders through dual control

Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively

Ensure an excellent overall client experience by assisting clients with select service needs

Responsible for ensuring proper control and maximum efficiency in transactional processing. Provide transactional processing support in order to keep client wait times to a minimum

Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning

Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships

Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates

Maintain workflow and handle scheduling the associates supporting financial transactions

Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively

Assist in evaluating employee performance and counseling when needed

Assist in determining and satisfying training needs and establish performance plans

Conduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff

Assist in conducting meetings to promote sales, product knowledge and client service

Perform all other job related duties as assigned

Qualification

Customer serviceCash managementCompliance knowledgeTeam managementMicrosoft OfficeSales skillsTrainingCoachingCommunication skills

Required

High school diploma or GED required

Bachelors degree preferred and 2-5 years of experience or equivalent combination of education and experience

Microsoft Office suite

All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position

Benefits

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Company

First Horizon Bank

Glassdoor3.6

First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.

Founded in 1864

Raleigh, North Carolina, USA

5001-10000 employees

https://www.firsthorizon.com/pmc

H1B Sponsorship

First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (31)

2023 (15)

2022 (17)

2021 (19)

2020 (16)