Snatch UP · 18 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
$110K/yr - $130K/yr
2+ years expSnatch UP is seeking a Customer Success Manager to lead post-sale client relationships and ensure customer satisfaction with their retail planning SaaS platform. This role involves managing a customer portfolio, driving onboarding and execution, and collaborating cross-functionally to achieve customer success and growth.
Management Consulting
Hiring Manager
Hana Wimberly
Responsibilities
Own a book of business, driving overall account health and satisfaction
Conduct regular cadence calls, QBRs, and strategy sessions with customers
Monitor adoption and system usage, identifying risks and growth opportunities
Retain and grow accounts through proactive engagement and value delivery
Lead customer onboarding and ensure seamless go-lives
Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope
Track milestones, dependencies, and risks with precision
Identify upsell and expansion opportunities through ongoing engagement
Collaborate with Sales and Account teams to support growth initiatives
Drive customer outcomes and long-term value realization
Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions
Share customer feedback with internal teams to inform product improvements
Maintain accurate records in HubSpot and communicate updates via Slack and internal reports
Provide regular updates to senior leadership on customer health, risks, and success metrics
Qualification
Required
2–5 years of experience in Customer Success, Project Management, or Implementation
Experience working with retail and/ or supply chain environments
Bachelor's degree required
Excellent communication and relationship-building skills
Strong analytical skills; proficiency in Excel required
Highly organized, dependable, and comfortable managing multiple priorities
Ability to work cross-functionally
Preferred
Master's degree preferred
Python a plus
Company
Snatch UP
With over a decade of building teams, we are far beyond your typical recruitment agency.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase