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Berkshire Bank · 8 hours ago

Wealth Management Operations Associate

Lenox, MA

Full-time

Onsite

Mid Level

$20.50/hr - $35.99/hr

3+ years exp

Berkshire Bank is a financial institution seeking a Wealth Management Operations Associate to provide operational support to their Wealth Management Department. The role involves processing cash transactions, maintaining client accounts, and ensuring compliance with banking regulations while delivering excellent customer service.

BankingFinancial Services

Responsibilities

Provides support to clients and co-workers in processing cash disbursements from customer accounts, including paying client bills, deposits/payments to various banks; processes incoming/outgoing wire transfers. Individual will be responsible for processing incoming/outgoing wire and ACH transfers. Verifies sufficient liquidity in client accounts to cover disbursements

Assists Wealth Advisors by maintaining existing accounts on our accounting platform, retaining appropriate support in electronic records, and maintaining various databases. Individual will perform duties associated with opening or closing accounts including, but not limited to, establishing fees or assessing final fees, adding or removing ticklers, establishing fields or removing account(s) from system

Supports clients with setting up online access and addressing access issues

Handles customer inquiries in a timely and professional manor. Ensure inquiries are resolved to meet client expectations

Provide operational support services for the Berkshire cash sweep program. Monitors and tracks opt outs, disclosures, and interest rate changes for the cash sweep program. Handles customer inquiries pertaining to the cash sweep program and resolves issues as needed

Assists management with departmental compliance issues, projects, and assignments. Serve as a backup and support to other areas of the wealth operations

Performs other duties as necessary to ensure customer service excellence and smooth operations of the department

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties

Qualification

Microsoft Office SuiteBasic accountingCash transaction processingData entry accuracyProactive approachCommunicationOrganizational skillsClient-focused attitude

Required

High school diploma or equivalent

3+ years' administrative support, preferably in financial service industry

Basic accounting experience

Technology proficiency, including Microsoft Office Suite, particularly Word and Excel, with some ability to leverage formulas, templates, and data tools to improve efficiency

Excellent written/verbal communication skills; ability to compose correspondence and reports

Excellent organizational skills and the ability to handle multiple tasks with professionalism and accuracy

High attention to detail and commitment to accuracy, particularly in data entry, reconciliation, and reporting

Collaborative and client-focused interpersonal and solution-oriented attitude

Exudes positive attitude and desire to provide exceptional service to both internal and external partners

Proactive and innovative approach, with a desire to continuously improve workflows, adopt new technologies and enhance the client and team experience