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eTeam · 3 weeks ago

Field Technical Support Representative

Houston, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

eTeam is a company focused on providing technical support services. They are seeking a Field Technical Support Representative who will deliver on-site technical support to ensure customer satisfaction and loyalty, while also managing customer relationships and enhancing their experience.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Applies developed knowledge of Customer Experience as well as the revenue growth, profitability, and account retention. company policies and procedures to complete a wide variety of difficult assignments/tasks

Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment

Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. Job require 50% travel in supporting customers and training needs

Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts

Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols

Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements

Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences

Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification

Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management

Qualification

Customer Relationship ManagementTechnical SupportField Service ManagementPreventive MaintenanceTechnical TrainingSafety StandardsTest EquipmentHand ToolsKey Performance Indicators (KPIs)Technical ServicesCustomer Support

Required

Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience

Customer Relationship Management

Customer Support

Field Service Management

Hand Tools

Key Performance Indicators (KPIs)

Preventive Maintenance

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Company

eTeam

Glassdoor4.0

eTeam is a staffing agency that also provides payrolling services.

Founded in 1999

Somerset, New Jersey, USA

501-1000 employees

http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (205)

2023 (11)

2022 (7)

2021 (24)

2020 (25)