Verizon · 1 day ago
Tech Expert BGCO-Tech Cust Svc
Irving, Texas
Full-time
Hybrid
Entry Level
1+ years expVerizon is a leading telecommunications company focused on connecting people to what brings them joy. They are seeking a Technical Expert Coordinator to provide advanced technical support and a world-class customer experience for business and government customers, primarily through troubleshooting and resolving technical issues.
Communications InfrastructureInternetInternet of ThingsMobileTelecommunications
Responsibilities
Performing advanced troubleshooting for hardware and software, and diagnosing both network and application issues
Providing detailed information on how to set up/configure complex data and voice products
Providing a high level of resolution support to multiple business customer types as measured by Customer Experience Audits, adapting to their varying needs and requirements
Providing efficient customer support with the ability to be proficient in customer-facing systems
Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions
Driving trouble ticket accuracy through deductive reasoning and tool utilization
Providing advanced technical support information to sales and support groups across all channels as appropriate
Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers
Leveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions
Qualification
Required
Bachelor's degree or one or more years of work experience
One or more years of customer service and/or sales experience
Willingness to work a flexible schedule, including evenings and weekends
Preferred
One or more years of technical support experience
Experience with facilitation and communication across all levels of the organization
Experience resolving customer issues, billing, and/or handling product Q&A
Network Certifications: A+ Certification, Network+ Certification, etc
Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks)
Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration
Experience in Leadership
Benefits
Medical
Dental
Vision
Short and long term disability
Basic life insurance
Supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home & auto insurance
Matched 401(k) savings plan
Up to 8 company paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Premium pay such as overtime, shift differential, holiday pay, allowances, etc.
Up to 15 days of vacation per year
Company
Verizon
Verizon is a broadband and telecommunications company that provides information and entertainment services.
10001+ employees
H1B Sponsorship
Verizon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (2)
2022 (6)
2021 (6)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$34.39BKey Investors
Maryland Department of Housing and Community DevelopmentU.S. Department of DefenseConnect Maryland
2025-07-30Post Ipo Debt· $2.29B
2024-06-20Grant· $2M
2024-02-26Post Ipo Debt· $1B
Leadership Team
Daniel Schulman
Chief Executive Officer
Santiago Tenorio
SVP & CTO
Recent News
2026-01-11
lightreading
2026-01-11
2026-01-11
Company data provided by crunchbase