US Tech Solutions · 3 months ago
E-commerce Merchant Ops Product Support Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
5+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking an E-commerce Product Operations Support Manager to oversee third-party partner and merchant operations, manage user insights, and drive partner onboarding management and emerging products.
Information Technology
Responsibilities
Automate and optimize e-commerce third-party partner support by reducing engineering dependencies and enhancing operational efficiency through workflow automation and tooling development
Review and validate partners in the pipeline for compliance with policies
Collaborate with Business Development to manage a prioritized pipeline, track partner status, and resolve onboarding blockers
Manage support processes for onboarding partners, aggregator merchants, and matching rules
Conduct audits of existing partners and recommend updates for policy enforcement
Manage and balance escalations between external partners, frontline support teams, and internal stakeholders
Lead project planning activities including timelines, issue tracking, status reporting, meeting facilitation, and documentation
Generate insights and contribute to partner business reviews; proactively consult partners to identify growth opportunities
Develop repeatable content (best practices, tutorials, help articles) to enable scalable onboarding and support
Contribute to solution design sessions, ensuring alignment with business objectives, compliance, and user needs
Qualification
Required
Minimum 5 years of experience in Product Operations Support
Proven experience leading cross-functional initiatives and implementing high-impact projects
Strong background in partner onboarding, compliance management, or stakeholder engagement
Experience in analyzing partner or product performance data to inform business strategy
Product Operations Support
E-commerce third-party partner support
Project and program management expertise
Process improvement and policy enforcement
Ability to design and deliver repeatable solutions and process documentation
Bachelor's degree or equivalent practical experience
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2025-05-17
GlobeNewswire News Room
2024-12-13
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