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ChurnZero · 1 day ago

SDR Manager

Washington, DC

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $120K/yr

3+ years exp

ChurnZero is the leading Customer Success platform powering retention and growth for the world’s top SaaS companies. As the SDR Manager, you will lead a high-performing team of SDRs, focusing on modernizing the SDR operating system with AI-driven efficiencies while ensuring performance and quality in pipeline creation. You will collaborate closely with Sales, Marketing, and RevOps to foster a culture of excellence and drive sustainable growth.

B2BEnterprise SoftwareSaaSSoftware

Work & Life Balance

Responsibilities

Modernize the SDR operating system by identifying and implementing AI-driven efficiencies and workflow automation that increase productivity, improve quality, and reduce low-value administrative work (without replacing the human, consultative SDR motion)

Lead and develop a high-performing team of 6 SDRs today, and hire + ramp 2 additional SDRs to build the team to 8

Own pipeline creation outcomes, including pipeline generated, meeting quality, conversion rates, and revenue impact — ensuring performance is measured by results, not activity alone

Build a repeatable coaching engine (call reviews, role plays, skill assessments, KPI reviews) that elevates rep skill, improves qualification, and strengthens opportunity conversion

Strengthen SDR-to-AE partnership by setting clear meeting standards, improving handoffs, and creating a feedback loop that ties SDR behaviors to downstream conversion

Partner with Sales, Marketing, RevOps, and Enablement to optimize segmentation, targeting, messaging, and operational workflow — scaling what works across inbound and outbound motions

Qualification

AI-driven efficienciesSales Development leadershipPipeline creation strategyCoachingTalent developmentOperational rigorCross-functional alignment

Required

Proven ability to lead as an AI-forward revenue operator — using automation thoughtfully to improve SDR productivity, prioritization, personalization, and workflow efficiency while preserving a human, consultative outreach motion

3–5+ years leading Sales Development teams in a SaaS environment, with consistent success in coaching performance and building scalable systems

Strong command of pipeline creation strategy across inbound and outbound motions, including segmentation, messaging, and meeting quality standards

Demonstrated strength in coaching and talent development, with a track record of building confident, consultative SDRs and driving measurable skill improvement

Operational rigor and comfort owning metrics, reporting, forecasting, and process discipline with high standards for CRM hygiene and performance accountability

Ability to align cross-functionally with Sales, Marketing, RevOps, and Enablement to drive measurable outcomes and maintain trust across stakeholders