Associate Customer Service Rep II jobs in United States
info-icon
This job has closed.
company-logo

ICONMA ยท 1 week ago

Associate Customer Service Rep II

positionAlexander, AR
timeFull-time
remoteOnsite
seniorityMid Level
money$0/hr - $19.70/hr
date3+ years exp

ICONMA is a company in the Coatings And Paints industry, seeking an Associate Customer Service Rep II for their Alexander, AR location. This role involves responding to customer inquiries, providing problem resolution, and supporting the Customer Service Manager with various tasks.

Staffing & Recruiting
check
H1B Sponsor Likelynote

Responsibilities

Level II: 3-5 years. Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards
The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight
The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services
Solve simple customer problems and analyze customer service needs for communication to service and technical departments
Frequently reports to the Customer Service Manager

Qualification

Customer service experienceProblem resolutionAnalytical skillsTelephone etiquetteCommunication skills

Required

3-5 years of experience in customer service
Ability to respond to customer inquiries via telephone or email
Problem resolution skills in accordance with service standards
Ability to solve simple customer problems
Ability to analyze customer service needs for communication to service and technical departments
Ability to report to the Customer Service Manager

Benefits

Health Benefits
Referral Program

Company

ICONMA

twitter
Glassdoor3.3
company-logo
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
dateFounded in 2000
location
Troy, MI, US
people-size1001-5000 employees
web-link
http://www.iconma.com

H1B Sponsorship

ICONMA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Claudine George
Founder and CEO of ICONMA, LLC
linkedin
Company data provided by crunchbase