Organized Living · 2 weeks ago
Customer Success Specialist, Active Accounts
Cincinnati, OH 45241
Full-time
Onsite
Entry, Mid Level
2+ years expOrganized Living is an innovator in home organization with over 100 years of experience, dedicated to providing exceptional products and support. The Customer Success Specialist serves as the primary liaison between the company and its dealer partners, focusing on driving growth, adoption, and long-term engagement across all products and systems.
Real Estate
Responsibilities
Take ownership of assigned accounts, managing ongoing engagement, retention, and growth initiatives
Act as the day-to-day point of contact for assigned accounts, responding to inbound inquiries within defined service level agreements (SLAs)
Coordinate resolution of questions or concerns by partnering with internal departments including Sales, Technical Support, Training, and Product teams
Maintain expert working knowledge of Organized Living products, programs, packaging, order processing workflows, and systems
Conduct trainings to educate partners on product capabilities, applications, and new offerings, thus increasing confidence, loyalty, and sales penetration
Coach dealers on lead follow-up best practices, quoting workflows, and software utilization to improve conversion outcomes
Maintain a health score for each partner incorporating engagement activity, training progress, lead performance, adoption metrics, and customer satisfaction data
Conduct regular business reviews to align goals, assess performance, and identify opportunities for growth
Proactively implement improvement plans for dealers showing signs of disengagement or performance decline
Collaborate with Marketing and Sales teams to support partner marketing campaigns, promotional initiatives, and co-op marketing participation
Promote adherence to company policies, pricing standards, co-op requirements, and partner agreements
Share insights with internal teams to support product improvement, marketing initiatives, and training development
Qualification
Required
Bachelor's degree in business, sales, marketing, or a related field – or equivalent professional experience
2–5 years of experience in account management, consultative sales, customer success, or business development
Strong relationship-building and communication skills
Comfort coaching customers on process improvement and sales enablement practices
Analytical mindset with the ability to interpret performance metrics
Proficiency with CRM platforms and Microsoft Office tools
Highly organized with the ability to manage multiple accounts simultaneously
Ability to travel periodically as needed
Preferred
Experience in SaaS, manufacturer/dealer networks, construction products, or home improvement industries
Single family builder or multifamily industry experience
Benefits
Medical
Dental
Vision
Short-term disability
401k match
Company
Organized Living
Organized Living is a building materials company providing closet systems and storage solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Kokenge
President and CEO
Bob O'Bryan
Vice President of Information Technology / CIO
Recent News
2025-12-08
GlobeNewswire News Room
2025-02-18
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