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PCN (PC Network Inc.) · 3 months ago

Networking Professional (DNS, DHCP and IPAM (DDI) – Technical Account Lead

United States

Full-time

Remote

Senior Level

5+ years exp

PCN is seeking a Networking Professional specializing in DNS, DHCP and IPAM (DDI). The ideal candidate will have experience supporting and maintaining DDI infrastructure and will provide technical expertise during DDI related incidents, ensuring exceptional customer service and continuous improvement initiatives.

Information TechnologyProject ManagementStaffing Agency

Senior Management

No H1B

Responsibilities

Configure & troubleshoot of DNS & DHCP services

Monitor ticket queues and implement of Business as Usual (BaU) customer requests

Test and Implement upgrades and patches for DDI infrastructure

Provide technical information and leadership in support of managed services customers

Document support activities in service management platform

Develop and maintain account specific documentation

Provide account and platform specific training to team members

Monitor incident alerts; notify, investigate and troubleshoot issues

Lead and/or engage in service restoration and root cause analysis Activities as required

Identify opportunities for internal process enhancement

Support continuous improvement initiatives

Identify opportunities for automating repetitive tasks

Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service

Support team as account specific SME for escalations, including out of hours

Interact with vendors to identify and resolve product defects and issues

Document support activities in service management platform

Qualification

DDI experienceActive DirectoryLinux OSCisco CCNA/CCNPISC BIND & DHCPMS DNS & DHCPMajor DDI OEM certificationPerl scriptingShell scriptingTicketing systemsCommunication skills