Safeway · 1 week ago
Service & Delivery Technician III
South San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$26.57/hr - $34.53/hr
5+ years expAlbertsons Companies is one of the largest food and drug retailers in the United States, and they are seeking a Service & Delivery Technician III to support their retail stores in the San Francisco & Peninsula region. The technician will repair various technology hardware, assist with deploying new hardware, and provide IT support both on-site and remotely.
E-CommerceFood and BeverageGroceryHealth CareInternetRetailShopping
Responsibilities
Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices
Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment
Provide network and remote connectivity (hardware/software) support
Installation of new hardware and software
Provide customers with IT support; meet goals for service level agreements
Interface with all Corporate IT groups for on-site support and technology resolutions
Adhere to repair standards and service levels established
Qualification
Required
High school graduate
Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications
iOS and Android knowledge
Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision
Understanding of how hardware/software systems inter-relate
Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs
Must have a good, safe driving record
Must have a vehicle
Solid mechanical skills
Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity
Strong sense of urgency, business ethics, dependability and follow through
Preferred
AA/AS/BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred
Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience preferred
2+ years' retail business experience preferred
2+ years' experience with retail store systems, technology systems and hardware preferred
2+ years' experience with installation and configuration of desktop and peripheral technology preferred
Self-checkout experience is preferred
Benefits
$2000 Signing Bonus
Company
Safeway
Shop online for groceries, find out about our grocery stores, get health and nutritional information, and find all recipes and meals ideas.
10001+ employees
H1B Sponsorship
Safeway has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (194)
2023 (162)
2022 (282)
2021 (143)
2020 (82)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-01-30Acquired
1990-05-04IPO
Leadership Team
Randy N Anderson
Division CFO / VP Finance / Head of Finance - Safeway Northern California Division
Delicia Prater
CORPORATE HUMAN RESOURCES COORDINATOR
Recent News
2025-12-10
2025-12-02
2025-11-24
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