Northwell Health · 4 days ago
Associate Financial Services Representative (Pipeline)
Melville, NY
Full-time
Hybrid
New Grad, Entry Level
$33K/yr - $49K/yr
0+ years expNorthwell Health is a leading healthcare organization focused on improving patient experiences and securing financial strength. They are seeking an Associate Financial Services Representative to handle customer billing inquiries, drive payment collections, and ensure a positive customer experience in a high-volume tele-servicing center.
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Responsibilities
Understand intricacies of health care billing and how to communicate effectively
Have financial conversations and drive the collection of payments
Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer
Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
Address and resolve complex escalated billing and service issues utilizing department policies and procedure manuals, guidelines and other reference materials
Create innovative ways to resolve customers’ issues or concerns to win their loyalty
Provide input for new service processes and strategies
Be accountable and take ownership of the customer’s experience from beginning to end. Identify opportunities to proactively meet member needs to deliver value – add recommendations and services
Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers
Work with internal departments to achieve common goals
Qualification
Required
High School Diploma or equivalent required
0-1 years of relevant experience, required
Understand intricacies of health care billing and how to communicate effectively
Have financial conversations and drive the collection of payments
Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer
Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
Address and resolve complex escalated billing and service issues utilizing department policies and procedure manuals, guidelines and other reference materials
Create innovative ways to resolve customers' issues or concerns to win their loyalty
Provide input for new service processes and strategies
Be accountable and take ownership of the customer's experience from beginning to end. Identify opportunities to proactively meet member needs to deliver value – add recommendations and services
Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers
Work with internal departments to achieve common goals
Preferred
Fluent in speaking Spanish
Company
Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
10001+ employees
H1B Sponsorship
Northwell Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (18)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$58.3MKey Investors
National Institute of Mental HealthNational Human Genome Research InstituteBreakthrough Discoveries
2025-12-02Grant· $4M
2025-10-23Grant· $3.2M
2025-06-16Grant· $2.3M
Leadership Team
Michael Dowling
President and CEO
Nick Stefanizzi
Chief Executive Officer at Northwell Direct
Recent News
Morningstar.com
2025-12-15
Company data provided by crunchbase