IMC an Accretive Company · 3 months ago
Insurance Customer Service Representative (440 220)
Miami, FL
Full-time
Onsite
New Grad, Entry LevelIMC, an Accretive Company, is seeking an Insurance Customer Service Representative responsible for maintaining solid customer relationships. The role involves handling customer inquiries and concerns with professionalism, providing service to clients, and collaborating with team members to ensure customer satisfaction.
Health CareInsuranceRisk Management
Responsibilities
Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims
Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary
Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed
Qualification
Required
440 or 220 license or be working towards completion of license required
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation
Preferred
Comparable work experience in the insurance field preferred
Benefits
Competitive Pay
Benefits
Professional Development
Job Stability in a growing industry
Company
IMC an Accretive Company
IMC, An Accretive Company, is a top-producing General Agency serving insurance brokers in the Washington D.C. Metro Area.
Founded in 1987
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2015-12-01Acquired
Company data provided by crunchbase