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General Dynamics Information Technology · 15 hours ago

NSIPS PersMod Tier 2 Helpdesk Analyst | Secret Clearance

Millington, TN

Full-time

Onsite

Entry Level

$25.50/hr - $34.50/hr

2+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. They are seeking a Tier 2 Helpdesk Analyst to support the Navy’s Personnel Modernization program by providing software support and customer assistance for the Navy Standard Integrated Personnel System (NSIPS). The Analyst will manage customer requests and resolve system issues for a variety of users.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Software support for Navy Standard Integrated Personnel System (NSIPS)

Customer assistance and problem resolution to a wide variety of customers across business areas

Solutions to product or service-related questions

Responses to non-routine customer calls, email and web inquiries, providing a single point of contact for problem resolution

Qualification

NSIPS software expertiseTechnical supportCustomer serviceProblem resolutionSoftware knowledge

Required

Interim Secret clearance

Secret clearance required

HS Diploma

1 + years of related experience

US Citizenship Required

Customer Service

Problem Resolution

Software Knowledge

Software Support

Technical Support

Preferred

2+ years providing technical assistance and solutions in a technical call center or similar helpdesk position

Navy personnel systems experience desired

NSIPS software expertise highly desired

Benefits

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

Ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees