Udemy · 1 week ago
Program Manager, Customer Success Operations
Austin, TX
Full-time
Hybrid
Senior Level
$118K/yr - $147K/yr
5+ years expUdemy is an AI-powered skills acceleration platform built to help people and teams grow. The Program Manager will focus on developing and managing programs that enhance customer experience and support the growth of the customer success organization.
E-LearningEdTechEducationTraining
Responsibilities
Drive cross functional projects, transformational projects, and change management projects in partnership with CS Leadership
Design, implement, and manage customer success programs and initiatives
Develop standardized processes and workflows to improve operational efficiency
Create and maintain program documentation, playbooks, and best practices
Monitor program performance and implement continuous improvement strategies
Provide ongoing training and support to the Customer Success team on tools, process and policies
Create training materials and best practice documentation
Collaborate cross-functionally with Sales, Marketing, Product, and Engineering to align customer success strategies and programs across teams
Qualification
Required
Strong project management skills, with the ability to manage multiple priorities and deadlines effectively
Strong proficiency in project management tools
Experience working cross-functionally with teams such as Sales, Marketing, and Product
Excellent verbal and written communication skills, with the ability to present complex information in an understandable and actionable way
5+ years of experience in Program/Project Management roles ideally across a Customer Success Operations, Customer Success Management discipline
Knowledge of customer success methodologies and frameworks
Experience with project management platforms
Prior experience in a SaaS environment
Familiarity with other customer success tools and CRM systems (e.g., Salesforce) is a plus
Passion for creating outstanding customer experiences and helping teams achieve that goal
Benefits
Full access to Udemy courses
A monthly UDay to invest in yourself
A budget to spend on whatever helps you improve
Company
Udemy
Udemy is an online learning platform that helps students, companies, and governments gain the skills they need to reach their goals.
1001-5000 employees
H1B Sponsorship
Udemy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (31)
2023 (26)
2022 (44)
2021 (19)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$511.38MKey Investors
Mindrock CapitalBenesseSharesPost Investment Management
2025-12-17Acquired
2025-05-30Post Ipo Debt· $200M
2021-10-29IPO
Leadership Team
Hugo Sarrazin
President and CEO
Nikhil Tiwari
Director - Strategic Business
Recent News
Fintech Schweiz Digital Finance News - FintechNewsCH
2026-01-06
Techgist Africa | Africa Leading Tech News, Reviews and Tips
2026-01-03
2025-12-26
Company data provided by crunchbase