LAZ Parking · 1 week ago
Lead Valet Attendant
Detroit, MI
Part-time
Onsite
Mid Level
$18/hr - $18/hrLAZ Parking is one of the largest and fastest growing parking companies in the country, dedicated to creating opportunities for employees and value for clients. The Lead Valet Attendant oversees operations in the absence of location management, ensuring customer satisfaction and operational excellence at the hotel.
CommercialCustomer ServiceEventsParkingResidential
Responsibilities
Support location management with the financial, operational, safety and service-related success at their hotel
Attend daily stand up meetings and resume meetings scheduled by client
Ensure LAZ internal stand up meetings (Pre-Shifts or “Huddles”) are held each shift
Ensures staff adheres to rules of conduct, policies and procedures
Embrace, resolve, and see through to resolution any customer service or client concerns
Communicates any challenges to Location Management to address
Additional duties as assigned
Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline
Identify high potential employees to support the organization’s continued growth, both within your region and outside
Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees
Any and all safety concerns are reported to the Hospitality Manager/Assistant Hospitality Managers for review and suggestions on how to improve safety at your hotel
Supervises, mentors, and trains staff on day-to-day activities in the absence of management
Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary
Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics
Responsible for cultivating client relationships and business retention
Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s)
Responsible for claims and safety related training and prevention initiatives
Responsible for overall financial success during their shift
Daily, weekly, monthly, and annual financial and operational reports as required
Qualification
Required
Valid Driver's License for 2+ years
High school diploma or GED required
Strong customer service experience
Ability to communicate professionally and effectively
Ability to speak, read, and comprehend the English language
Must be open to feedback, differing opinions and other points of view
Demonstrates a sense of urgency and timeliness
Demonstrate the ability to seek improvement
Excellent teambuilding and interpersonal skills
Ability to drive a standard transmission
Ability to produce and maintain an acceptable driving record and unrestricted drivers' license
Willingness to work in the elements – heat, wind, snow, rain, etc
Ability to lift, push and pull at least 50 pounds
Ability to stand, walk and run for extended periods of time
Ability to bend, stoop, squat and lift frequently throughout a shift
Preferred
Valet experience
Supervisory experience
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
Founded in 1981
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
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