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Washington Gastroenterology · 2 days ago

Office Manager

Bellevue, WA

Full-time

Onsite

Entry, Mid Level

$90K/yr - $140K/yr

2+ years exp

Washington Gastroenterology is committed to improving the quality of life and longevity of patients through the prevention, detection, and treatment of gastrointestinal diseases. They are seeking a Full-Time Office Manager to oversee the management and administrative operations of their clinics, ensuring compliance with standards and fostering a positive work culture.

Health CareHospitalMedical

Work & Life Balance

Responsibilities

Implement and monitor compliance to patient care and professional standards established by Washington Gastroenterology (WAGI) Policies and Procedures

Evaluate the nursing care delivery system utilizing a variety of techniques such as patient satisfaction survey letters, post procedure phone calls, quality improvement studies, medical record, and documentation review

Build a positive culture through active communication with staff including team meetings, communication of Center and WAGI news, promoting the sharing of ideas and building a culture of respect and collaboration

Determine necessary staffing levels for the Clinic and schedule appropriate staffing assignments to support the flow of patients delegating specific job functions to qualified staff members and doing so within budget

Collaborate with other WAGI Endoscopy Centers and Clinics to find synergies, identify best practices, participate in the development and review of policies and procedures, and improve the patient experience and efficiency in daily operational flow

Actively support and participate in the development of safety practices and policies and ensure compliance and implementation of safe practices within the Clinic

Maintain and increase knowledge in gastroenterology and current trends therein as well as engaging in educational opportunities to grow skills as a manager and in clinical care

Actively interview and select qualified candidates in alignment to WAGI values and ensure proper onboarding and new hire training to ensure patient safety and adherence to Center policies and procedures

Develop staff by conducting regular performance reviews including the evaluation and documentation of staff competencies and identification of training needs as well as identifying performance concerns and violations of policy or procedure and addressing through coaching and discipline in consultation with Human Resources

Provide leadership and the resource for other staff members, facilitating professional development and training, one-on-one mentoring and teaching as needed

Investigate and follow through on patient complaints and unusual occurrences

Assist in the development of the Clinic’s budget and assume responsibility to actively work within the established budget, advising when costs are higher than anticipated and the reasons why, implementing cost control measures to improve performance to budget

Fulfill responsibilities to the organization by adhering to its goals and objectives, policies, and procedures

Responsible for maintaining the Clinic’s professional appearance and functionality, ensuring good housekeeping and proper sanitation

Take appropriate immediate action to resolve unsafe acts or conditions

Facilitate the evaluation of any equipment repairs and identify needs for additional or replacement equipment to improve patient safety and efficiency

Other duties as assigned

Qualification

Medical office experienceLeadership experienceHealthcare ManagementCommunication skillsOrganizational skillsData entryMultitaskingProblem-solvingCollaboration

Required

High School Diploma or equivalent is required

Minimum 2 years experience in a medical office is required

2 years previous leadership experience is required

Preferred

Additional education such as an Associates Degree or Bachelors Degree in a related field such as Healthcare Management, a healthcare field (nursing, medical assistant, etc.) or business is preferred