Genesys · 18 hours ago
Sr. Services Engagement Director
North Carolina, United States
Full-time
Onsite
Lead/Staff, Director/Executive
$122K/yr - $227K/yr
5+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Services Engagement Director is a Professional Services-focused sales leader responsible for driving services revenue growth within assigned accounts while building deep, trusted relationships with customers and internal stakeholders.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Own and drive Professional Services revenue across a defined region or set of named accounts through strategic account and services-led business planning
Identify, qualify, and develop services-specific opportunities, building and maintaining a strong Professional Services pipeline
Lead services sales motions by positioning consulting, implementation, migration, and optimization offerings aligned to customer business outcomes, including AI-powered CX, automation, analytics, and orchestration use cases
Design and deliver compelling, outcome-based messaging and proposals that clearly articulate the value of Genesys Professional Services, including AI-driven efficiency, experience improvement, and ROI
Partner closely with Account Executives, SDRs, Solution Consultants, and delivery leadership throughout the customer buying cycle—from initial engagement through retain and grow phases
Meet and exceed quarterly and annual Professional Services revenue targets
Serve as a trusted advisor to customer executives and key stakeholders, guiding customers on transformation roadmaps, including AI adoption, governance, and best practices
Navigate and influence complex customer environments to negotiate and close Professional Services deals
Ensure tight alignment between sold services and successful delivery, working closely with delivery teams to set expectations and drive customer satisfaction
Proactively identify opportunities to expand services footprint within existing customers, including AI enablement, optimization, and innovation services
Maintain a deep understanding of market trends, customer buying behaviors, and competitive dynamics related to Professional Services, AI-enabled CX, and digital transformation
Drive high levels of customer satisfaction, retention, and long-term account growth through services success
Ensure customers are continuously informed of new and evolving Genesys Professional Services and offerings, including new AI capabilities and service packages
Qualification
Required
Demonstrated success selling Professional Services within a SaaS or cloud-based technology organization
Proven track record of owning and closing services-led revenue, including complex, multi-stakeholder engagements
Experience selling on-premise to cloud transformation services, including migration and modernization initiatives
5–7+ years of experience in SaaS or cloud software sales, with significant exposure to Professional Services sales motions
Clear understanding of how Professional Services drive customer adoption, value realization, and long-term revenue growth, including the role of AI in accelerating outcomes
Strong account planning, opportunity management, and negotiation skills
Proven ability to communicate and present effectively to executive-level stakeholders
Consistent history of expanding pipeline and revenue within existing accounts while contributing to net-new growth
Experience leading complex, long-cycle sales processes with measurable revenue success
Ability to travel up to 50%
Preferred
Strong background in CCaaS, CX, or adjacent enterprise software industries, with exposure to AI-driven platforms or solutions preferred
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase