Optimum Financial Group · 2 weeks ago
Senior Product Designer
Long Island City, NY
Full-time
Onsite
Senior Level, Lead/Staff
$134K/yr - $220K/yr
8+ years expOptimum is a leader in the connectivity industry, seeking a Senior Product Designer to enhance customer and sales agent chat interactions through innovative design. The role focuses on creating engaging GenAI chatbot experiences and Voice UI workflows while collaborating with various teams to streamline design patterns and address user pain points.
Asset ManagementFinancial ServicesInsurance
No H1B
Responsibilities
Lead design thinking discovery phase workshops to gather inputs, identify opportunities, and align stakeholders on a shared mission
Collaborate closely with the VP of Product Design on design strategy and principles
Collaborate with UX Research to understand and empathize with our business customers, and to test hypothesis and solutions ahead of and after development
Collaborate with the Design Systems lead to plan, instantiate, and maintain an extensible component library based on atomic design
Collaborate with Brand for brand voice in prompts and responses
Be a co-author of all requirements that impact the user experience, and participate in requirements gathering, story grooming, and program increment rituals
Evangelize best practices and data-driven decisioning
Organize features and workflows around intuitive organizing principles to establish and maintain an extensive and modular information architecture
Create and deliver all design work product
Qualification
Required
8+ years Product Design Experience
Bachelor's degree in a related field or equivalent work experience
5+ years designing with components and DS libraries in Figma and/or Sketch App
3+ years Chatbot and VUI design experience
Multimodal interaction design
5+ years experience working collaboratively within JIRA for tracking deliverables/tasks as a single source of truth
Expert in color theory, typography, iconography
Versed in voice, mobile, and desktop interaction patterns
A strong portfolio demonstrating past work (please include a link in your resume or on the application under 'web page or demo reel')
A scrutinizing eye for design
Excellent communication and presentation skills
Proactive and self-motivated
Accurate estimation and timely delivery
Preferred
Voiceflow or Google DialogFlow experience is a plus
Exceptional writing and grammar skills and/or copywriting strongly desired
Copywriting experience with samples
Company
Optimum Financial Group
Optimum Financial Group is dedicated to the financial security of its clients since 1969.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-27
Canada NewsWire
2025-05-05
Company data provided by crunchbase