Assurant · 2 months ago
Senior Operations Manager (Mobile Device Repair)
Lewisville, TX
Full-time
Onsite
Senior Level, Lead/Staff
$86K/yr - $144K/yr
8+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. They are seeking a Senior Operations Manager to lead their Device Care Center’s repair operations, ensuring seamless performance across various operational areas such as production, engineering, and logistics.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Oversee all shift production and repair operations, including invasive and non-invasive services
Lead and support cross-functional teams to meet production goals and customer expectations
Monitor KPIs and drive continuous improvement using Lean Six Sigma principles
Collaborate with engineering, logistics, and materials teams to optimize workflow and inventory
Hire, train, and develop supervisors and technicians across multiple shifts
Ensure compliance with quality standards, safety protocols, and service level agreements
Manage departmental budgets and operational expenses
Qualification
Required
Bachelor's degree and 8+ years in production/repair operations leadership
Proven experience managing hourly teams in a manufacturing or repair environment
Strong knowledge of Lean, Six Sigma, and 5S methodologies
Excellent multitasking, communication, and problem-solving skills
Proficiency in Microsoft Excel, Word, and data reporting tools (e.g., Power BI)
Preferred
Experience in ISO 9001 or R2-certified operations is a plus
Familiarity with wireless device repair or OEM manufacturing is highly desirable
Master's degree preferred
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
MarketScreener
2026-01-05
MarketScreener
2026-01-05
2026-01-01
Company data provided by crunchbase