FedEx Office · 2 months ago
Retail Assistant Manager
Boston, MA
Full-time
Onsite
Entry, Mid Level
$20.75/hr - $24.37/hr
1+ years expFedEx Office is a leading provider of printing and shipping services, and they are seeking a Retail Assistant Manager to lead a store business unit. This role focuses on creating a positive customer experience and includes supervising team members, managing store operations, and ensuring quality control processes are followed.
Printing
Responsibilities
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Evaluates the efficiency and productivity of team members in creating positive customer experiences
If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
Oversees shipping related services and activities
Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
Assists Store Manager in review and transmission of payroll and daily close out of POS
Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
All other duties as needed or required
Qualification
Required
High School diploma or equivalent education
1+ year of related experience, prior supervisory experience preferred
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Benefits
Health, vision and dental insurance
Retirement
Tuition reimbursement
Company
FedEx Office
At FedEx Office, printing, packing and shipping are in our roots. But get to know us and you’ll discover we provide so much more.
10001+ employees
H1B Sponsorship
FedEx Office has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (15)
2022 (25)
2021 (17)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Brian Philips
President and CEO
Leslie Benners
Senior Vice President & Chief Financial Officer
Company data provided by crunchbase