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Banfield Pet Hospital · 4 days ago

Client Service Coordinator - 005252

Yonkers, NY

Full-time

Onsite

New Grad, Entry Level

Banfield Pet Hospital is looking for a Client Service Coordinator to enhance client and pet experiences in their hospital. The role involves managing client flow, providing exceptional service, and educating clients about pet health and hospital services.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team

Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures

Conduct administrative functions as necessary

Other Job Duties As Assigned

Qualification

Client Service SkillsCommunication SkillsOrganizational AbilityProblem Solving SkillsTime ManagementMulti-taskingIntegrity & TrustAction OrientedPriority SettingMathematical AbilityLeadershipCustomer FocusListening

Required

Live and exemplify the Five Principles of Mars, Inc. within self and team

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team

Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients

Provide professional, efficient and exceptional service at all times

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures

Conduct administrative functions as necessary

Ability to multi-task

Communication skills

Demonstrates exceptionally strong written and verbal communication skills

Organizational ability

Demonstrates a systematic approach in carrying out assignments

Problem solving skills

Demonstrates a strong ability to identify, analyze and solve problems

Client service skills

Consistently ensures the team provides the client with attentive, courteous and informative service

Intellectual ability

Accurately and consistently follows instructions delivered in an oral, written or diagram format

Mathematical ability

Company

Banfield Pet Hospital

Banfield Pet Hospital is a veterinary care agency that specializes in providing proactive and preventive approach to pet health treatments.

Founded in 1955

Vancouver, Washington, USA

10001+ employees

https://www.banfield.com/

H1B Sponsorship

Banfield Pet Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (16)

2023 (13)

2022 (20)

2021 (9)

2020 (20)