Thermo Fisher Scientific · 22 hours ago
Technical Training Specialist (Process Analyzers)
Houston, TX
Full-time
Onsite
Entry, Mid Level
1+ years expThermo Fisher Scientific is a leader in scientific instrumentation and laboratory services, and they are seeking a Technical Training Specialist (Process Analyzers) to provide training on process mass spectrometry platforms. The role involves conducting training sessions, developing training materials, and supporting various teams to enhance user performance and customer satisfaction.
Research
Responsibilities
Represent Thermo Fisher Scientific professionally in all customer-facing and internal interactions
Conduct training sessions in person and online with a passion for the Prima PRO and SOLA iQ solutions, targeting customers, distributors, field service engineers, application specialists, and internal commercial teams
Facilitate hands-on instrument training covering operations, configuration, calibration, diagnostics, and maintenance procedures
Instruct users how to interpret analytical data, apply guidelines, and perform troubleshooting
Serve as an expert on Prima PRO and SOLA iQ technology, supporting FSEs and service colleagues throughout their onboarding and following training
Develop and continuously improve training materials such as presentations, manuals, quick-start guides, exercises, assessments, and training videos
Collaborate with R&D, product management, and engineering to incorporate new software features, system updates, and product improvements into training programs
Collect learner insights, measure training efficiency, and drive continuous improvements that elevate knowledge retention and user performance
Maintain training schedules, trainee records, certification logs, and documentation in compliance with internal training standards
Support commercial teams by demonstrating product capabilities and helping address detailed technical questions during customer engagements
Apply Practical Process Improvement (PPI) concepts to improve training workflows, course development, and improve the effectiveness and efficiency of the training program
Provide support to multiple departments such as field service, technical support, and new product rollouts when required
Qualification
Required
Bachelor's degree or equivalent experience in Chemistry, Chemical Engineering, Instrumentation, Analytical Sciences, or a related technical field
An equivalent combination of education, technical training, military background, or professional experience may be considered
Experience with analytical instrumentation, process mass spectrometers, gas analysis systems, or similar technologies
Excellent verbal and written communication skills that support clear and effective training
Ability to engage diverse audiences and develop strong, positive customer relationships
Strong technical curiosity paired with the capability to grasp complex analytical ideas and communicate them clearly
Strong problem-solving and troubleshooting abilities, with attention to detail in diagnostics and instrument operation
Ability to build structured, user-friendly training materials and technical documentation
Self-motivated, organized, and able to balance multiple training schedules and priorities independently
Ability to travel domestically and internationally up to 60% per year, depending on business needs
Preferred
Prior experience in technical training, field service, application support, technical assistance, or engineering is preferred
Over one year of field service involvement with process mass spectrometers will be an advantage
Experience with, maintaining, or diagnosing Prima PRO, SOLA iQ, or comparable mass spectrometry systems will be preferred
PC literacy including MS Office, Outlook, and experience with learning or CRM systems (e.g., SuccessFactors, Salesforce) is a plus
Benefits
401k
Health and vision coverage
Employee Stock Purchase Plan
Employee assistance programs
Company
Thermo Fisher Scientific
The world leader in serving science To serve science, Thermo Fisher Scientific needs to stay ahead of it, we need to anticipate customer needs.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Heather Stewart
HR Business Partner - Global Enterprise Services
Laura Green
Associate Human Resources Business Partner
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