Thermo Fisher Scientific · 8 hours ago
Field Service Engineer (MS) - MD/DC
Washington, DC
Full-time
Onsite
Senior Level
$40.06/hr - $48.07/hr
5+ years expThermo Fisher Scientific is a leading company in the scientific industry with a strong focus on exploration and discovery. The Field Service Engineer is responsible for managing field service support and customer relationship management, including installation, repair, preventative maintenance, and instrument qualification, while ensuring customer satisfaction and efficient performance of equipment.
Research
Responsibilities
Carry out Installation, maintenance and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner
Responsibility for meeting customer SLA and internal KPI objectives
Ensuring customer satisfaction in all aspects of services provided
Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
Assist the Commercial Team with technical information, training, and demonstrations
Accurately document field service activities, including installation report and service work report, and submit timely through the required system
Qualification
Required
Bachelor's degree in analytical chemistry, chemical engineering, or equivalent
5+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems, e.g. installation, preventative maintenance, fixing, operation, etc
Able to lift 40 lbs
Must be available to travel on a daily and up to 50% overnight within territory (Maryland and D.C.)
Able to stand for long periods of time
Able to work overtime
Valid Driver's License Required, and be able to travel into DOE, DOD, and National Laboratories
Able to successfully pass federal background checks
Analytical troubleshooting and problem-solving abilities
Interest in technology and IT trends
Preferred
Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography and Mass Spectrometry equipment systems at various customer labs
Knowledge of electron microscopes is an advantage
Benefits
Healthcare
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
The world leader in serving science To serve science, Thermo Fisher Scientific needs to stay ahead of it, we need to anticipate customer needs.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Late StageLeadership Team
Heather Stewart
HR Business Partner - Global Enterprise Services
Laura Green
Associate Human Resources Business Partner
Company data provided by crunchbase