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Altice USA · 4 days ago

Senior Product Designer

USA.NY.Bethpage-1111 Stewart

Full-time

Onsite

Senior Level, Lead/Staff

$134K/yr - $220K/yr

8+ years exp

Altice USA is a leader in connectivity solutions, and they are seeking a Senior Product Designer to enhance customer and sales agent chat interactions through innovative design. This role will focus on developing GenAI chatbot experiences and Voice UI, collaborating with various teams to streamline design patterns and workflows.

Communications Infrastructure

No H1B

Responsibilities

Lead design thinking discovery phase workshops to gather inputs, identify opportunities, and align stakeholders on a shared mission

Collaborate closely with the VP of Product Design on design strategy and principles

Collaborate with UX Research to understand and empathize with our business customers, and to test hypothesis and solutions ahead of and after development

Collaborate with the Design Systems lead to plan, instantiate, and maintain an extensible component library based on atomic design

Collaborate with Brand for brand voice in prompts and responses

Be a co-author of all requirements that impact the user experience, and participate in requirements gathering, story grooming, and program increment rituals

Evangelize best practices and data-driven decisioning

Organize features and workflows around intuitive organizing principles to establish and maintain an extensive and modular information architecture

Create and deliver all design work product

Qualification

Product Design ExperienceChatbotVUI designFigmaSketch AppMultimodal interaction designVoiceflowGoogle DialogFlowJIRA experienceColor theory expertiseTypography knowledgeIconography expertiseCopywriting experienceProactiveAccurate estimation skillsExceptional writing skillsCommunication skillsSelf-motivated