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Wright-Patt Credit Union · 1 week ago

MeridianLink System Administrator

Beavercreek, OH

Full-time

Onsite

Entry Level

1+ years exp

Wright-Patt Credit Union Inc. is seeking a MeridianLink System Administrator to manage and support their MeridianLink systems. The role involves administration, project support, software quality assurance, and ensuring compliance with regulations while enhancing user experiences.

FinanceFinancial ServicesNon Profit

Responsibilities

Administration of the various MeridianLink application systems the credit union uses by designing seamless user experiences and implementing environment changes. This include but is not limited to project support, software quality assurance and business unit support (60%)

Gather, analyze, and document business unit requirements and procedures

Translate business requirements into functional, technical, security, and training requirements for internal teams and third-party vendors

Participate in documenting processes, as well as document the ‘as is’ and ‘to be’ workflow process, perform time studies and offer recommendations for process changes

Building and maintaining the end-to-end application flows, disclosures, and document mapping

Assist in the creation and maintenance of end-user guides, support material, and documentation of processes and procedures in support of assigned projects

Attends project meetings with the Lines of Business impacted by a particular project

Assist with Integration, System, Regression, and User Acceptance testing, as applicable, for assigned projects

Assist in developing detailed test plans and test scripts for projects associated to the department

Serves as the subject matter expert for the service delivery teams

Maintain a thorough knowledge and understanding of all organizational products and services, policies, processes, and procedures

Seek opportunities to re-engineer applications, processes and procedures for continuous improvement and efficiency

Analyze and resolve defects reported in the Production environment for defects of a low to moderate complexity

Administer user right controls for the MeridianLink Systems

Actively manage and report on any new or existing tickets with the MeridianLink Help Desk and organize the deployment and testing of any MeridianLink system releases. (15%)

Creates and maintains the reporting functions for all systems for business units to discern the information flowing through the MeridianLink systems. Ensure compliance with all applicable Federal, State and network rules and regulations. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (10%)

Maintain interconnectivity between MeridianLink systems and third-party solutions such as merchant processing, debit bureaus, credit bureaus, automotive dealership management, payment processing solutions, and any other solutions that support or interact with eh MeridianLink Systems. (5%)

Serves as a resource to our learning and development and knowledge management teams to assigned with training or reference materials. (5%)

Performs other duties as required. (5%)

Qualification

MeridianLink systems administrationProject managementSoftware quality assuranceBusiness analysisSoftware application proficiencyCustomer service skillsCommunication skillsAttention to detail

Required

High School diploma or equivalent is required

Must demonstrate project management skills, excellent communication skills, attention to detail and customer service skills

Demonstrated ability to learn and apply a variety of software applications such as lending systems, Internet applications, Microsoft Office, and the Credit Union's core processing systems