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ShiftCode Analytics, Inc. · 4 months ago

SRE - Fiserv

Berkley Heights, NJ

Full-time

Onsite

Mid, Senior Level

ShiftCode Analytics, Inc. is looking for an SRE to support the day-to-day operations of the Digital group within the Card Services organization. The candidate will provide on-call service continuity and escalated support for various production applications while collaborating closely with development and technology groups.

AnalyticsConsultingInformation Technology

No H1B

Responsibilities

Provide 24x7 support of production Internet applications on a rotating basis

Hands on understanding of Linux systems

Good understanding of cloud concepts

Point of escalation for application support to diagnose and resolve complex customer issues in accessing the Portal and Web Services environments

Drive Open Systems SEVerity crisis technical bridges and/or management bridges, as required and leverages experience and organizational knowledge to reduce MTTR

Review turnover paperwork to ensure that they are complete prior to production installs

Participate in the requirements gathering process, representing the production environments, to ensure that all operational aspects are identified and documented. Provide all tasks and detailed estimates to project managers, review and approve design documentation to ensure understanding of business logic changes and technical solution being implemented

Works with Change Management/ Release Managers to review propose change events for production

Work with FTS and Open System development to perform project code installations with assistance from the development and business groups. Validate successful implementations or fallbacks

Document install-defects and assign severity to the problems that occurred. After fallback, perform post mortem to identify root cause analysis (RCA)

Direct incident recovery, and cross-functional teams to collaborate on identified issues

Identify and implement improvements to incident recovery, incident engagement, and incident communications

Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans

Participate in internal and external audits, as requires by management

Ensures monitoring alerts and system events are assessed, prioritized, and worked aggressively

Escalate issues to the technology, operations, and/or vendor(s) where appropriate

Ensure database/application controls and procedures remain compliant with Corporate IT risk

Support Disaster Recovery tests and live recovery for all production environments

Work with Card Services architects to validate and design enterprise solutions and application monitoring tools

Qualification

Cloud technologiesKubernetes platformsLinux systemsAzure Redhat OpenShiftAzure Kubernetes ServiceSoftware engineeringIncident recoveryRoot cause analysisCross-functional collaboration

Required

On prem & Cloud based environment

Cloud technologies a must

Good experience with Kubernetes platforms

Azure Redhat openshift

Azure Kubernetes Service

Any software engineering experience a plus

Linux systems experience needed

Mandatory rotating 24/7 production support responsibilities (every few weeks)

Experience acting as an escalation point to troubleshoot and resolve complex issues

Oversee production changes, installs, testing, and ensure compliance with IT and audit requirements

Incident recovery, perform root cause analysis, and improve response processes

Partner with developers, architects, and cross-functional teams to deliver solutions

Provide 24x7 support of production Internet applications on a rotating basis

Hands on understanding of Linux systems

Good understanding of cloud concepts

Point of escalation for application support to diagnose and resolve complex customer issues in accessing the Portal and Web Services environments

Drive Open Systems SEVerity crisis technical bridges and/or management bridges, as required and leverages experience and organizational knowledge to reduce MTTR

Review turnover paperwork to ensure that they are complete prior to production installs

Participate in the requirements gathering process, representing the production environments, to ensure that all operational aspects are identified and documented

Provide all tasks and detailed estimates to project managers, review and approve design documentation to ensure understanding of business logic changes and technical solution being implemented

Works with Change Management/ Release Managers to review propose change events for production

Work with FTS and Open System development to perform project code installations with assistance from the development and business groups

Validate successful implementations or fallbacks

Document install-defects and assign severity to the problems that occurred

After fallback, perform post mortem to identify root cause analysis (RCA)