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Wells Fargo · 1 month ago

Senior Lead Business Execution Consultant - Enterprise Root Cause Analysis – Executive Insights Lead

MINNEAPOLIS, MN

Full-time

Hybrid

Senior Level, Lead/Staff

$139K/yr - $239K/yr

7+ years exp

Wells Fargo is seeking a Senior Lead Business Execution Consultant to drive strategic insights for the Enterprise Root Cause Analysis team. The role involves uncovering actionable insights from various feedback channels and influencing business leaders with data-driven recommendations.

BankingFinancial ServicesFinTechInsurancePayments

Responsibilities

Lead Insight Generation: Design and execute research using qualitative and quantitative methods to identify root causes, trends, and patterns

Drive Executive Communication: Build and deliver polished, impactful presentations for senior leadership (OC/OC+1), translating complex findings into clear strategic recommendations

Champion Customer Experience: Apply customer experience tools and methodologies, e.g., JD Power, Net Promoter System, to benchmark and analyze Voice of the Customer (VoC) data

Collaborate Across the Enterprise: Partner with analytics, technology, and business teams to develop long-term, cost-effective solutions that address systemic issues

Influence Strategy: Serve as a trusted advisor to leadership, guiding decisions with data-driven insights and thought leadership

Qualification

Research designAdvanced analyticsExecutive communicationCustomer experience toolsRoot cause analysisData visualizationStrategic planningIntellectual curiosityCritical thinkingCollaboration

Required

7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

3 + years experience with customer experience tools and methodologies (journey mapping, Net Promoter System, JD Power, Bain benchmarking)

Preferred

Experience with root cause analysis and enterprise complaints/remediation processes

Expertise in survey tools, benchmarking techniques, and VoC analysis

Proven ability to synthesize research into actionable insights and influence senior leaders

Advanced analytical skills and experience interpreting large, complex data sets and qualitative inputs

Exceptional executive communication skills, including building high-impact decks and influencing through candid conversations with all levels of leadership

Comfortable with ambiguity, passionate about customer and employee experience, and intensely curious

Advanced PowerPoint and data visualization skills

MBA or advanced degree