Independence Pet Group · 1 week ago
Sales Manager, Client Services
Florida, United States
Full-time
Onsite
Senior Level
5+ years expIndependence Pet Group is a corporate holding company managing a diverse portfolio of modern pet health brands. They are seeking a Managing Director, Client Services to manage and grow shelter and clinic partnerships, focusing on business development strategies and team development.
Pet
Responsibilities
Management and development of a team of Account Executives and Ambassadors. Assess the strengths and weaknesses of the team members and put plans in place to support their growth and hold them accountable for their business objectives (25%)
Oversight and growth of our shelter and clinic partnerships in assigned territory (25%)
Development of annual plan (goals, priorities, challenges), budget and resource allocation to assist PHI in meeting its financial goals. Monthly updates to leadership on the execution of the plan
Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them (10%)
Develop and implement new strategies and programs to enhance PHI’s reputation and grow business opportunities within the animal welfare industry
Create a formal business transition plan outlining financials, revenue opportunities and strategic goals, priorities, challenges, resource/program requirements
Identify immediate and/or long-term revenue opportunities
Identify and resolve barriers that would prevent revenue opportunities
Work in tandem with the software and B2C teams to create a positive customer experience
Work with the marketing team to craft appropriate shelter/clinic training and adopter facing communications
Collaborate with Leadership, Finance, Insurance and B2C call center teams as needed
P & L responsibilities related to all applicable product offerings within assigned territory
Attend animal welfare conferences to promote Pethealth products (10%)
Other duties as assigned
Qualification
Required
5+ years' experience in leading a B2B sales team
Post-Secondary education in business, animal health or related fields
Experience in people management and development
Experience in budgeting
Strong knowledge of trends affecting the animal care industry
Strong closing skills with an intuitive ability to understand the concerns and needs of the client
Customer-service oriented with strong relationship-building skills
Excellent communication, presentation and interpersonal skills
Strong organizational and time-management skills with keen attention to detail
Highly self-motivated, energetic and results-oriented, with the ability to work independently
Strong mentoring/coaching track record
The ability to leverage both a relationship building skill set and an activity management skillset to achieve company goals
Valid passport for frequent travel between US and Canada
Travel 30%
Preferred
SAAS, animal care and welfare sector or Vet PIMS Software industry experience preferred
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Independence Pet Group
Independence Pet Group is an integrated, full-stack pet insurance platform.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$55.59M2023-11-15Private Equity· $55.59M
Leadership Team
Chip Aubry
Chief Technology Officer
David Martin
Vice President Of Strategic Partnerships
Recent News
2025-10-30
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