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ESP Global Services · 3 weeks ago

Field Services Technician -LAX Airport

Los Angeles, CA

Contract

Onsite

Entry Level

1+ years exp

ESP Global Services is a company that provides customized 24/7 Global IT support solutions. As a Field Service Technician, you will be responsible for providing IT support to end users for various devices and software, ensuring that hardware issues are resolved efficiently in line with service level agreements.

Field SupportIT Management

Responsibilities

Provide in-person, phone, remote, and email support to users of supported departments

Keep the ticketing system up to date with the status off all support requests

Keep inventory system up to date with all deployed computing asset information

Research, recommend, and order software and hardware requested by departments

Create and provision user accounts, email accounts, and necessary access for user staff

Provides support to end users in problem resolution for both Windows and Apple systems

Guides end users through troubleshooting procedures

Performs upgrades to hardware and software

Supports printing and other peripheral computing devices

Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards

Participates in the identity and access management of various systems

Other IT support duties to be assigned

This is a 40-hour week, which may vary to accommodate 5 days x 8-hour coverage from the onsite team

Qualification

Helpdesk/Desktop SupportMicrosoft Windows DesktopTroubleshooting hardware/softwareNetworkingCompTIA certificationsEffective communicationSelf-motivatedAdaptability

Required

1 - 3 years of experience providing Helpdesk/Desktop Support or Field Services which includes troubleshooting hardware, software, connectivity, and operating system issues

1 - 3 years of experience of current Microsoft Windows Desktop software

1 - 3 years of experience support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc

Experience in fulfilling the onboarding and offboarding requests (i.e., set-up of desktop / laptop / IPAD, installing screens & displaces, patch port cabling, software configuration, mobile setup)

Experience in supporting performance and client related issues resolutions

Understanding of network protocols, server hardware and configurations

Self-motivated with a willingness to learn and adapt to any new change or situation

Able to communicate effectively with peers, line manager, stakeholders & client end users

Comp IT (A+, Network+, Security+), or equivalent certification

Able to lift or push 20-50 pounds of equipment if need it

Able to stand or kneel for extended periods of time

Able to use mechanical tools. (Screwdrivers, wrenches, pliers, hammers & drills)