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Prosperity Bank · 4 days ago

Teller Supervisor (Full Time) - Houston, Waugh Drive

Houston, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Prosperity Bank is seeking a Teller Supervisor who will be responsible for overseeing Teller operations and ensuring exceptional customer service. The role involves coordinating Teller work, resolving customer issues, and maintaining compliance with established policies and procedures.

BankingFinancial Services

Responsibilities

Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations

Ensures that all Teller functions are correctly performed and are in accordance with established polices and standards

Ensures that all security procedures are followed

Coordinates Teller operations by assisting in assigning work and distributing workflow

Answers Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems

Explains policies and procedures to customers

Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts

Investigates Teller out-of-balance conditions and institutes corrective procedures

Assists in finding balancing errors

Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures

Performs Teller paying and receiving functions as required

Receives deposits and loan payments

Prepares proper receipts

Maintains an inventory of cashier's checks, money orders, receipts, travelers’ checks, and other negotiable items for use in the Teller area

Experienced in Windows and Excel spreadsheet applications

Monitors needs of New Accounts and provides back up as necessary

Assumes responsibility for ensuring and effectively performing customer service functions

Ensures that customer service functions are performed in accordance with established policies and standards

Resolves customers’ requests, problems, and questions promptly or refers appropriately

Presents and explains Bank services and products to customers and assists in meeting their financial needs

Answers questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party

Receives and directs customers and telephone calls

Responds to inquiries and questions if possible or directs them as necessary

Records and relays messages

Performs file maintenance and account changes as needed

Keeps customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services

Maintains and projects the Bank's professional reputation

Maintains privacy of customer account information

Actively cross sells Bank products and services

Effectively supervises area personnel, ensuring optimal performance

Provides leadership to personnel through effective objective setting, delegation, and communication

Ensures that personnel are well trained, effective, and optimally used

Provides instruction regarding policy, procedure, and service and product offerings

Assists new associates

Provides personnel with sales training according to Prosperity’s sales philosophy

Monitors tellers to ensure compliance with policy, procedures, and sales culture

Tracks individual associate progress and assists with performance appraisals as required

Provides support and suggestions for associate improvement

Assists and supports associates as needed

Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management

Coordinates Teller duties and responsibilities with related functions within and outside of the branch

Keeps management informed of area activities and of any significant problems

Provides suggestions for improved service

Completes required reports and related documents promptly and accurately

Attends meetings as required

Assumes responsibility for related duties as required or assigned

Ensures that work areas and equipment are clean and well maintained

Performs procedures for opening and closing of operations, including vault, alarm, and door duties

Replaces Tellers as needed

Performs related clerical functions as required

Qualification

Teller operations knowledgeCustomer service skillsSupervisory skillsBasic accounting knowledgeWindows proficiencyExcel proficiencyProfessional appearanceSolid math skillsCommunicationLeadership skills