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Thomson Reuters · 2 weeks ago

Customer Success Executive

Ann Arbor, MI

Full-time

Hybrid

Entry, Mid Level

$106K/yr - $198K/yr

2+ years exp

Thomson Reuters is a fast-growing and award-winning software company seeking a Customer Success Executive to increase customer satisfaction and brand loyalty. The role involves driving growth and expansion of existing customer accounts through upselling, cross-selling, and enhancing customer engagement while maintaining customer satisfaction and retention.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Responsibilities

Own the entire relationship with assigned accounts, including adoption, expansion, retention, and satisfaction. Identify at-risk accounts and develop plans to address their concerns and improve their experience

Develop a thorough understanding of our solutions and service offerings to better upsell and cross-sell to customers. Assist in product launches

Identify and manage upselling and additional purchase opportunities to customers to ensure customers continue to derive value from our offerings. Achieve and exceed sales targets and KPIs

Promote customer success stories and case studies to highlight the value of our solutions

Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals

Analyze customer data to identify trends, opportunities, and areas for improvement

Work with the company's Marketing, Sales, and Product teams to support the development of marketing initiatives to help ensure continually evolving products that meet or exceed client expectations

Invest in ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs

Qualification

Customer Relationship ManagementProduct ExpertiseSales GrowthData AnalysisSAAS ExperienceMicrosoft OfficeCommunicationTime ManagementOrganizational SkillsSelf-Motivation

Required

Bachelor's degree from an accredited college/university or equivalent work experience

2+ years of experience as a Customer Success Manager

A passion for technology; comfortable with web-based applications

Exceptional time management skills and ability to prioritize multiple tasks in a fast-paced environment while meeting critical deadlines

Excellent presentation skills and ability to effectively communicate a variety of topics to a diverse audience

Experience providing high-level client support, internally and externally, along with the ability to build relationships with clients and team members

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail

Possess the ability to self-motivate, maintain a consistent schedule, and to train clients who may have no understanding of the product

Excellent computer skills including Microsoft Word, Excel, PowerPoint, and Outlook

Preferred

Experience in the SAAS industry preferred

Experience in the tax and accounting industry or similar is a plus

Benefits

Hybrid Work Model

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Culture

Social Impact

Making a Real-World Impact

Market competitive health, dental, vision, disability, and life insurance programs

Competitive 401k plan with company match

Competitive vacation, sick and safe paid time off, paid holidays

Parental leave

Sabbatical leave

Optional hospital, accident and sickness insurance paid 100% by the employee

Optional life and AD&D insurance paid 100% by the employee

Flexible Spending and Health Savings Accounts

Fitness reimbursement

Access to Employee Assistance Program

Group Legal Identity Theft Protection benefit paid 100% by employee

Access to 529 Plan

Commuter benefits

Adoption & Surrogacy Assistance

Tuition Reimbursement

Access to Employee Stock Purchase Plan

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (5)