Expedite Talent Solutions · 4 months ago
DOAS CRM Administrator
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expExpedite Talent Solutions is seeking a CRM Administrator/Project Coordinator with Oracle Service Cloud experience. In this dual role, you will manage and enhance the CRM system while coordinating various projects to ensure efficient planning and execution.
IT ManagementProfessional ServicesWarehousing
Responsibilities
Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions
Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons
Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain
Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans
Manage data integrity, including imports, migrations, integrations and data cleanup
Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability
Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite
Coordinate project timelines, deliverables, and resources across multiple teams
Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes
Schedule project meetings to ensure timely updates and issue resolution
Qualification
Required
Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor
Strong proficiency with HTML, CSS, and JavaScript
Effective written and verbal communication skills
Strong interpersonal, analytical, and organizational skills
Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana)
Advanced knowledge in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint
2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar)
1–2 years of experience in project coordination or project management
Preferred
Prior public sector experience
Company
Expedite Talent Solutions
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandeep Singh
Associate Director / Sr. Client Partner
Company data provided by crunchbase