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Stark Tech · 1 day ago

IT Support Administrator

Rochester, NY

Full-time

Onsite

Senior Level

5+ years exp

Stark Tech is a total optimization provider of facilities and energy solutions, leading the market in cutting-edge technologies. The IT Support Administrator is responsible for providing advanced technical support and customer-focused solutions to ensure secure and efficient IT environments while mentoring and collaborating across IT departments.

Industrial EngineeringMechanical Engineering

H1B Sponsor Likely

Responsibilities

Providing advanced technical support, leadership, and customer-focused solutions to ensure secure, efficient, and user-friendly IT environments

Combining deep expertise in providing endpoint support from the desktop to Entra with mentoring responsibilities and proactive service delivery

Working collaboratively across IT departments to provide solutions that deliver greater efficiency and value to stakeholders within the organization

Qualification

IT supportEndpoint administrationMS 365 AdministratorCompTIA Security+ITILWindowsLinuxMacOSNetwork fundamentalsCustomer service skillsCommunication skillsAdaptability

Required

Five (5) years of progressive experience in IT support and endpoint administration

Proven track record leading support initiatives and managing technical projects

Experience in delivering excellent technical solutions and customer experience in a self-driven environment

Strong understanding of Windows, Linux, and macOS environments

Familiarity with CRM systems, ticketing platforms, and cloud services

Working knowledge of network fundamentals and protocols

Strong communication and customer service skills

Ability to adapt and be flexible in a changing environment

Must be able to deal with a large volume of work in a fast-paced, time-sensitive environment

Preferred

Bachelor's degree in computer science, Information Technology, Cybersecurity, or related field

Certifications such as MS 365 Administrator, CompTIA Security+, ITIL, or equivalent

Benefits

Paid Time Off & Holidays

401(k) with employer match

Medical/Dental/Vision insurance

Health Savings Account (HSA) and Flexible Spending Account (FSA)

HSA employer contribution

Life and Disability insurance

Wellness Program (participation incentives)

Employee Assistance Program

Competitive pay

Career development

Company

Stark Tech

We provide intelligent building solutions for total facilities optimization throughout the building lifecycle.

Founded in 1989

Buffalo, New York, USA

501-1000 employees

https://www.starktech.com

H1B Sponsorship

Stark Tech has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)